Melissa Boughner
Coquitlam,BC
Summary
Proactive and results-driven professional with a track record of enhancing customer satisfaction and streamlining warehouse operations at Westburne Electric Supply. Excelled in material handling and data entry, demonstrating exceptional time management and attention to detail. Achieved significant improvements in order accuracy and productivity, underscoring a commitment to safety and efficiency.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10+ years of experience working in busy environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Westburne Electric Supply
05.2019 - 05.2021
- Consistently lifted materials weighing as much as 100 pounds.
- Consistently lifted materials weighing as much as [Number] pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Completed regular cycle counts to maintain accurate inventory records.
- Worked safely around moving machinery.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in reducing product damage by properly handling and storing materials.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Customer Service Representative
CSA Transport
08.2017 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Burnaby South Secondary School
Burnaby06-2004
Skills
- Time management
- Material handling
- Data entry
- Shipping and receiving
- Warehouse organization
- Heavy lifting
- Warehouse environment safety
- Multitasking and organization
- Self-motivated and disciplined
- Cleaning and organizing
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Warehouse Associate
Westburne Electric Supply
05.2019 - 05.2021
Customer Service Representative
CSA Transport
08.2017 - 04.2018
High School Diploma -
Burnaby South Secondary School
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