Melissa Bonsangue
Wildomar
Summary
Dedicated administrative clerk with a proven track record in customer service and efficient shipment processing. Expertise in problem-solving and quality control fosters a collaborative environment, driving operational success and enhancing client satisfaction. Results-driven administrative clerk with strong skills in inventory management and shipment logistics. Committed to maintaining high-quality standards and optimizing processes to support timely deliveries and improve customer experience. Enthusiastic professional with several years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing e-mails. Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
12
12
years of professional experience
Work History
Administrative Clerk
Wayfair
perris
10.2017 - Current
- Coordinated interdepartmental communication to enhance workflow efficiency.
- Processed incoming shipments and verified product quantities against invoices.
- Managed outgoing shipments and ensured timely delivery of products.
- Maintained accurate inventory records using warehouse management systems.
- Inspected goods for quality and reported any discrepancies immediately.
- Collaborated with team members to streamline shipping and receiving processes.
- Coordinated with suppliers to schedule deliveries and resolve issues promptly.
- Trained new staff on safety protocols and shipping procedures to ensure compliance.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping activities.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Developed spreadsheets to track outbound , aged and damaged trailers.
- Dealing with Class A drivers
- Assigning/ shipping Outbound loads
- Putting data entry for shipments arriving and departing
- setting up Bill of Lading for outbound shipments
- Dispatching Drivers
- Executed logistics moves for yard drivers on C3 platform.
Team Leader Manager
Jack in the Box
Lake Elsinore
01.2014 - 10.2017
- Guided, coached, and provided feedback to team members to enhance skills and performance.
- Trained new employees on menu items and customer service standards to ensure consistent guest experiences.
- Coordinated shift schedules to align staffing with peak business hours.
- Assigned and monitored daily tasks for team members.
- Resolved customer complaints promptly to improve satisfaction and foster loyalty.
- Created and maintained a positive work environment for employees.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Organized team meetings to discuss progress and challenges.
- Mentored junior staff in best practices and effective problem-solving techniques.
- Managed inventory levels to optimize stock availability and reduce waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Audited all workstations to ensure proper functionality and compliance with standards.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA06-2013
Skills
- Inventory management
- Warehouse operations
- Shipment processing
- Data entry
- Quality control
- Customer service
- Problem solving
- Time management
- Spreadsheets management
- Data compilation
- Phone call handling
- Daily reporting
- Taking directions
- Database entry
- Appointment scheduling
- Microsoft Office Suite
- C3 expert
- Spreadsheet tracking
- Multitasking
- Team collaboration
- Email correspondence
- Document filing
- Microsoft Excel
- Typing speed
- Billing and invoicing
- Data analysis
Timeline
Administrative Clerk
Wayfair
10.2017 - Current
Team Leader Manager
Jack in the Box
01.2014 - 10.2017
High School Diploma -
Lakeside High School