Melissa Bland
Angus,ON
Summary
Versatile and dedicated professional with a proven track record at Heidi's Campground, excelling in customer service and cash handling. Expert in resolving customer complaints, enhancing customer loyalty, and managing safe, productive work environments. Demonstrates exceptional organizational skills and a positive, professional demeanor, significantly exceeding customer expectations and meeting tight production deadlines.
Overview
21
21
years of professional experience
Work History
Customer Service Cashier
Heidi's Campground
06.2022 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
Production Worker
Crono's Group
03.2020 - 06.2022
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
Home Daycare Owner
Self Employed
05.2004 - 06.2020
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Logged information regarding naps, feedings, and any medications administered.
Education
High School Diploma -
Barrie North Collegiate
Barrie, ON06-1998
Skills
- Cash Handling
- Payment Collection
- Customer Complaint Resolution
- Customer Service
- Guest Services
- Merchandise Restocking
- Customer inquiries
- Data entry proficiency
- Cash handling expertise
- Positive and professional
- Refund handling
- Telephone management
Languages
English
Timeline
Customer Service Cashier
Heidi's Campground
06.2022 - Current
Production Worker
Crono's Group
03.2020 - 06.2022
Home Daycare Owner
Self Employed
05.2004 - 06.2020
High School Diploma -
Barrie North Collegiate
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