Melissa Blackburn
Toronto,ON
Summary
Experienced operations manager and supervisor with a strong self-starter mindset and exceptional guest/client relationship skills. Thrives in smaller workplace environments that provide autonomy, individual authority, and minimal supervision. Demonstrates a high level of proficiency in establishing and nurturing lasting relationships with property managers, landlords, guests, and staff to effectively drive company objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airbnb Rental Manager
M.Blackburn (Owner & Operator)
2022.01 - Current
- Managing a portfolio of 8 condos for Airbnb Landlords
- Implementing rental asset processes and cleanliness standards.
- Maintaining accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Conducting regular inventory checks to ensure adequate supplies were available for all jobs.
- Resolving conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
Assistant Property Manager
JCS Property Group
2020.09 - 2021.10
- Managed a portfolio of 1,000 units in 8 buildings: 2 commercial/6 residential
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations & communicated repair needs to maintenance staff.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Operations & Rental Manager
M.Blackburn ( Owner & Operator)
2016.01 - 2020.06
- Managed a team of 5 employees for a portfolio of 25 to 40 rental units (condos, town homes and houses)
- Source, contract and build relationships with outside third party contractors (Painters, Plumbers, Electricians)
- Hire, train and schedule cleaning staff weekly
- Conduct unit inspections prior guest arrival and after checkout
- Identify and coordinate repairs and maintenance for hosts as needed
- Inventory stock taking, purchasing and replenishment
- Communicate, liaise and nurture guests and client relationships ( airbnb portal, email, in person, text)
- Manage and analyze accordingly: Software (AirGms) budgets, expenses etc.
Education
Bachelor of Science -
University of Ottawa
Ottawa, ON06.2010
Skills
- Operations Management
- Customer Relationship Management
- Property management experience
- Staff Management
- Marketing
- Booking Management
- Supply Ordering
- Cleaning and sanitation
- Rent collection
- Reservations
Certification
- WHMIS for Workers 2024 (CCOHHS)
- WHMIS for Manager & Supervisors 2024 (CCOHHS)
Languages
English
Native or Bilingual
HOBBIES & INTERESTS
Surfing & Fishing
Squash
Investing
Quantum Finance & Blockchain
Timeline
Airbnb Rental Manager
M.Blackburn (Owner & Operator)
2022.01 - Current
Assistant Property Manager
JCS Property Group
2020.09 - 2021.10
Operations & Rental Manager
M.Blackburn ( Owner & Operator)
2016.01 - 2020.06
Bachelor of Science -
University of Ottawa
- WHMIS for Workers 2024 (CCOHHS)
- WHMIS for Manager & Supervisors 2024 (CCOHHS)
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