Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Black

London,ON

Summary

Proficient Retail Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff engagement and productivity to exceed business objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

24
24
years of professional experience

Work History

Manager

Bouclair/Alston Inc.
08.2009 - Current
  • Conducted interviews and completed the onboarding process for new associates.
  • Trained and coached associates on product knowledge as well as selling techniques in all departments.
  • Trained and managed peers for success in their own stores.
  • Fostered an inclusive work environment.
  • Created weekly schedules based on hourly budgets, workflow and forecasted sales. Completed payroll in line with budgets.
  • Lead the sales floor with a"customer comes first"attitude thus creating an atmosphere of positivity promoting great success.
  • Ensured all associates welcomed customers with the same excellent service.
  • Achieved year over year increases in sales volume.
  • Requested top selling merchandise to ensure an "in stock" position at all times and solidify increases in sales.
  • Used KPIs to monitor store performance and action changes within the business to achieve greater success.
  • Tracked staff KPIs to increase individual performance.
  • Rolled out "Selling Skills" program to provide a step by step guide for success on the sales floor. Presented this program to all Ontario managers and the VP for usage in stores across the province.
  • Executed/delegated store operations during scheduled shifts.
  • Organized opening and closing duties.
  • Investigated and resolved customer inquiries and complaints with empathy.
  • Created an impeccable sales floor, always maintaining excellence in visual standards.

Material Packer

Canwel Hardware Inc.
11.2005 - 08.2009
  • Developed and maintained courteous and effective working relationships.
  • Picked, packed and labelled orders to be shipped to various hardware stores.
  • Passed order inspections for accuracy.
  • Trained in packing "dangerous goods" to be safely transported.
  • Trained to pick and pack in several departments due to speed and order accuracy skills.
  • General cleaning and maintenance of the warehouse.

Store Manager

Fashion Max
11.2000 - 01.2006
  • Conducted interviews and completed the onboarding process for all new associates.
  • Continuously trained and coached associates on product knowledge as well as selling techniques in all departments. Also trained new managers on operations and visual planograms for store openings.
  • Completed weekly schedules based on hourly budgets. Completed payroll in line with budgets.
  • Lead the sales floor with a "customer comes first" attitude thus creating an atmosphere of positivity promoting great success.
  • Ensured all associates welcomed customers with the same excellent service.
  • Executed/delegated store operations during scheduled shifts.
  • Held associate meetings to introduce new fabrics and garments.
  • Implemented visual planograms and maintained a flawless sales floor.
  • Organized opening and closing duties.
  • Resolved customer inquiries and complaints with empathy.

Education

High School Diploma -

Montcalm Secondary School
London, ON

Skills

  • Eager to Learn and Grow with the Company
  • Team Leadership
  • Hiring and Training Management
  • Outstanding Customer Service Management
  • Performance Management
  • Assignment Delegation
  • Budget Control
  • Multitasking and Prioritization
  • Highly Efficient and Accurate

Timeline

Manager

Bouclair/Alston Inc.
08.2009 - Current

Material Packer

Canwel Hardware Inc.
11.2005 - 08.2009

Store Manager

Fashion Max
11.2000 - 01.2006

High School Diploma -

Montcalm Secondary School

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Melissa Black