Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Melissa Bezooyen

Coaldale

Summary

Passionate and professional with extensive experience at Coaldale Home Hardware Building Centre. Proven expertise in visual merchandising and customer engagement. Successfully planned and organized impactful store events. Strong decision-making and project management skills and always striving to enhance customer service. Passionate about creating inviting retail experiences for customers of all ages.

Overview

33
33
years of professional experience

Work History

Department Head

Coaldale Home Hardware Building Centre
01.2017 - 03.2025

Designed the new space for the Home Decor Section for our new store (2500 square feet)

Set up each vignette with displays and products as well as seasonal displays.

Attended the Toronto Gift Shows yearly and sourced all products: including furniture, pictures, floral and clothing/accessories.

Organized and executed the first Ladies night event and every year after. Planned other store events like Dudes Night, parade floats and family friendly events.

Helped source plants and flowers for our garden centre and set up.

Helped with social media ideas and in store promotions.

Store supervisor for 3 years.

Customer service was my #1 specialty.


Sales Associate

Butte Home Hardware Building Centre
10.1997 - 12.2004
  • Greeted customers and provided outstanding customer service.
  • Participated in inventory counts to maintain accurate stock levels.
  • Stocked merchandise, clearly labeling items, and arranging products in the appropriate aisles. Setting up new planograms and seasonal displays.
  • Helped in the paint department and set up housewares displays.
  • Spearheaded the start up of a garden centre. Setting up displays and suggesting plant combinations.
  • Promoted to assistant manager
  • Organized Bridal Shower Lists and gift wrapped/delivered gifts to the venue

Salesperson

Brooks Industrial Metals
09.1996 - 09.1997
  • responsible for maintaining showroom floor with clean/organized merchandise
  • helping at sales counter
  • drawing up mud tanks and other relevant products to go to production.
  • meeting sales reps. and ordering products
  • a highlight for me was going with my boss to the Jack Singer Hall in Calgary with a bus load of seniors that the company organized and paid for. I was the bus hostess for the ride up and back ensuring everyone was enjoying the outing.

Sales Associate

Butte Home Hardware
12.1991 - 08.1996
  • my first part time job at 16
  • helping with customer service days on December 30 & 31.
  • dusting shelves and stocking shelves
  • cashier
  • filing/preparing statements for mailing out at month end
  • decorating parade float for our annual Jamboree Days and creating window displays

Education

Fashion Design & Merchandising Certificate -

Lethbridge Community College
Lethbridge, AB
05-1995

High School Diploma -

Immanuel Christian School
Lethbridge, AB
06-1994

Skills

  • Merchandise ordering
  • Sales expertise
  • Vendor management
  • Employee scheduling
  • Customer service
  • Decision-making
  • Customer engagement
  • Project management
  • Visual merchandising
  • Order processing
  • Supervisor
  • Professional and courteous

Interests

  • Gardening
  • Reading
  • DIY and Home Improvement
  • Crafting and DIY Projects
  • Road Trips
  • Hockey
  • Decorating/Planning Wedding Showers and Baby Showers
  • Baking

Timeline

Department Head

Coaldale Home Hardware Building Centre
01.2017 - 03.2025

Sales Associate

Butte Home Hardware Building Centre
10.1997 - 12.2004

Salesperson

Brooks Industrial Metals
09.1996 - 09.1997

Sales Associate

Butte Home Hardware
12.1991 - 08.1996

Fashion Design & Merchandising Certificate -

Lethbridge Community College

High School Diploma -

Immanuel Christian School
Melissa Bezooyen