Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Benson

Stonewall

Summary

Professional with a strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and a strong sense of integrity.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Correctional Officer

Women's Correctional Centre
12.2009 - 03.2020
  • Continually monitor living areas and common areas for inappropriate activity, prevent crime, escape attempts, and other dangerous activities
  • Supervise inmates during meals, visits, recreation, telephones calls, shower time, etc
  • Maintain correct physical head count
  • Inform inmates of rules, safety and security procedures, and responsibilities
  • Administer discipline appropriately and set limits for behavior
  • Respond quickly to medical emergencies, fire alarms, and disturbances
  • Employ de-escalation techniques, verbal commands, used physical and mechanical restraints to address disruptive inmates
  • Receive property from incoming inmates, provided receipts, and inspected items for contraband
  • Maintain communications with all other areas of the facility at all times, via radio
  • Created and maintained shift logs of daily activity, completed reports, and developed case plans
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Security Guard

Avion Security
06.2008 - 09.2009
  • Conducted regular patrols to deter and detect any suspicious activities.
  • Inspected and secured entry points to prevent unauthorized access.
  • Reported incidents and hazards to management for appropriate action.
  • Responded to alarms and emergencies to maintain order and safety.
  • Documented daily activities and observations to maintain accurate records.

Customer Service Associate Cashier

Family Foods
09.2004 - 10.2006
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.

Education

Grade XII Diploma -

Stonewall Collegiate
Stonewall, MB
06.2006

Skills

  • Experienced and Confident
  • Observant and Assertive
  • Analytical and Decisive
  • Safety Focused
  • Conflict resolution skills
  • Time Management
  • Communication
  • Office Applications
  • Documentation Skills

Certification


  • ASSIST Suicide Prevention
  • Mental Health Disorders
  • Defensive Tactics Training
  • First Aid
  • Crisis Prevention Intervention
  • Conflict Resolution
  • Aboriginal Culture
  • FASD
  • PPC Training
  • Non Violent Intervention

Languages

English
Native or Bilingual

Timeline

Correctional Officer

Women's Correctional Centre
12.2009 - 03.2020

Security Guard

Avion Security
06.2008 - 09.2009

Customer Service Associate Cashier

Family Foods
09.2004 - 10.2006

Grade XII Diploma -

Stonewall Collegiate

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Melissa Benson