Melissa Beltran
Chula Vista
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Host
Mastros Ocean Club San Diego
06.2025 - 12.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements.
- Assisted in training new hosts on customer service standards.
- Handled guest inquiries and resolved issues promptly and professionally.
- Implemented feedback processes to improve host performance and service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Food & Beverage Ambassador
Sesame Place San Diego
02.2023 - 11.2024
- Food handling and prepping ingredients for opening of restaurants.
- Cleaning surfaces and areas during services and when restaurants open and close.
- Worked in customer service, helping customers resolve problems.
- Worked as cashier, handling money and speaking with guests on a daily basis.
On-Demand Team Member
Target
07.2024 - 10.2024
- Provided exceptional customer service by assisting guests with product inquiries and locating items.
- Maintained store cleanliness and organization, ensuring a welcoming shopping environment for customers.
- Collaborated with team members to restock shelves and manage inventory levels throughout the store.
- Packaged online orders and brought it out to customers.
Education
Undergraduate - Sociology
San Diego State University
San Diego01.2026
High School Diploma -
Castle Park High School
Chula Vista, CA06.2024
Skills
- Leadership
- Responsible
- Fast Learner
- Good Customer Service
- Bilingual
- Teamwork
- Outstanding Attitude
LANGUAGES
Spanish
English
Timeline
Host
Mastros Ocean Club San Diego
06.2025 - 12.2025
On-Demand Team Member
Target
07.2024 - 10.2024
Food & Beverage Ambassador
Sesame Place San Diego
02.2023 - 11.2024
Undergraduate - Sociology
San Diego State University
High School Diploma -
Castle Park High School