Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Melissa Belley

Toronto,ON

Summary

I am a very dynamic and driven team player. Flexible and always wanting to learn every day. I am very passionate about helping others, looking forward to support the team as the CSR BEX. My skills and experiences will be perfect to share and develop strong efficient processes to facilitate our day to day, lower costs and support our customers. Focused on customer satisfaction, I bring many years of project management and a strong base on the DD value of the business. In this dynamic and constantly changing environment, I understand the DD as well as the CSR aspects and will be able to contribute perfectly to the team. I am organized and detail oriented which is key. Finally, sustainability is something I have at heart and will continue to grow as a mindset. I am looking forward to stepping up to a new role in the Tetra Pak family.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Design Developer

Tetra Pak Canada
09.2008 - Current
  • Project management for new or design modifications. Ensuring on time and quality delivery.
  • Enhanced customer experience by implementing My Tetra Pak interactive online portal.
  • Continuously developing more efficient internal as well as external processes.
  • For faster and better response to customers.
  • Collaborating with cross-functional teams to develop new tools and processes with end result to better serve customers.
  • Keep a sustainable approach and always keeping in mind a positive environmental way of working.

Customer Service Representative

Tetra Pak Canada
04.2007 - 08.2008
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to customers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of packaging material.
  • Streamlined processes to reduce supply chain costs and improve efficiency and customer satisfaction.
  • Responsible for VMI with certain account.
  • Daily Issue resolution.

Contract Administrator

Toyota Financial Services
01.2006 - 04.2007

-Review and balance contracts for car sales financed by Toyota Financial Services.

Production Planner

Bombardier Aerospace
11.2005 - 08.2006

- Coordinated all production and managed supplies for Burn tests.

- Ensured all Brun tests were done in time for Airplane deliveries.

Manning, Production Planner

Kraft Canada
06.2004 - 10.2005
  • Optimized inventory management through accurate forecasting and close collaboration with suppliers and production plant.
  • Developed comprehensive production plans to ensure timely completion of customer orders and minimize stockouts.
  • Managed production manning resources throughout an external agency.

Education

BBA - Supply Chain And Operations Management

HEC Montréal
Montreal, QC
05.2004

Skills

  • Work Flow Planning
  • Project and Schedule Management
  • Data Analysis
  • Creative, enthusiastic and driven
  • Customer oriented
  • Easy Design, SAP, Ariba, Excel, Power BI
  • WCW and continuous Improvement
  • Cross-functional Collaboration
  • Adaptability
  • Critical Thinking

Accomplishments

  • Leadership Award - CSR and DD team
  • WCW training
  • Makagami deployment after Easy Design 1 implementation
  • Developed the DD position and processes in Canada
  • College degree in applied Science

Languages

French
Native or Bilingual
English
Full Professional

Certification

First Aid Certification

References

References available upon request.

Timeline

Senior Design Developer

Tetra Pak Canada
09.2008 - Current

Customer Service Representative

Tetra Pak Canada
04.2007 - 08.2008

Contract Administrator

Toyota Financial Services
01.2006 - 04.2007

Production Planner

Bombardier Aerospace
11.2005 - 08.2006

Manning, Production Planner

Kraft Canada
06.2004 - 10.2005

BBA - Supply Chain And Operations Management

HEC Montréal
Melissa Belley