MELISSA BASS
Oakland
Summary
Dynamic professional with extensive experience in business development and office management. Proven ability to negotiate partnerships, streamline workflows, and lead cross-functional teams. Strong communication and organizational skills enhance collaboration and operational success.
Overview
14
14
years of professional experience
Work History
Director of Business Development
Gateway Home Health
San Ramon
12.2021 - Current
- Negotiated partnerships with key industry players to expand market presence.
- Developed partnerships with healthcare providers and community organizations.
- Analyzed market trends to identify new business opportunities and target segments.
- Established relationships with clients, vendors, suppliers, partners, and other stakeholders to ensure successful collaborations.
- Facilitated networking events to promote Gateway Home Health services in the community.
- Collaborated with cross-functional teams to streamline operations and improve efficiency.
- Identified customer needs through research and analysis of data from surveys, focus groups, interviews.
- Created and managed a team of sales professionals to generate leads and close deals.
- Trained and mentored staff on business development strategies and best practices.
OFFICE COORDINATOR
AHS/ CREEDON ADVANCED WOUND CARE CENTER
07.2012 - Current
- Provided friendly and courteous assistance to patients while maintaining patient confidentiality in compliance with HIPAA regulations and healthcare guidelines.
- Managed high volume of incoming and outbound telephone calls for patients and physicians.
- Delivered customer service and problem-solving support, enhancing patient and staff experiences.
- Utilized automated system to expedite patients scheduling, pre-registration, and check-in/out (EPIC Medi-tech/ Heal)
- Collected and verified pre-registration and insurance information from patients and family members to ensure accurate data entry in the system.
- Obtained pre-certifications for patients' healthcare insurers and managed care providers.
- Managed referral processes: ex: Home health, Bioengineer, re-skins, and specialty clinics.
- New patient referral review and data entry (This includes follow up on missing items from community provider (Ex: Demographics, authorization and insurance info.)
- Managed skin substitute calendar to effectively track usage and availability, ensuring timely access for patients.
- Troubleshoot insurance denials
- Liaise between providers, nurses and outside vendors.
- Maintaining and resolving work queue (Patient referrals, pre-registration, and claim edits.)
BUSINESS OFFICE MANAGER
GATEWAY HOME HEALTH, INC.
07.2012 - 12.2021
- The medical office manager managed the financial performance of the revenue cycle.
- Supervised patient scheduling, registration, financial counseling, medical records, billing and collection data entry, and cash posting to optimize operational efficiency.
- Coordinated daily operations of the medical practice to ensure smooth workflow.
- Promoted exceptional customer service standards among all staff members to enhance patient experiences.
- Develop, implement and maintain office policies and procedures.
- Interview, hire and train a productive medical office team and conduct performance reviews
- Ensured patient satisfaction by troubleshooting complaints and implementing process improvements to reduce future issues.
- Ensure regulatory compliance with HIPAA, OSHA, labor laws and other federal, state and local regulations.
- Ensured adequate staffing levels for daily operations to maintain optimal service delivery.
- Implemented marketing strategies, conducted process reviews, and generated report analyses to assess effectiveness of new processes.
Education
AA - LIBERAL ARTS
COLLEGE OF ALAMEDA
6105 W Campus Dr, West End, CA, 9450106-2015
Skills
- Business development strategies
- Partnership development
- Data analysis
- Client relationship management
- Project management
- Marketing skills
- Leadership skills
- Collaboration skills
- Problem-solving skills
- Communication skills
- Time management skills
Timeline
Director of Business Development
Gateway Home Health
12.2021 - Current
OFFICE COORDINATOR
AHS/ CREEDON ADVANCED WOUND CARE CENTER
07.2012 - Current
BUSINESS OFFICE MANAGER
GATEWAY HOME HEALTH, INC.
07.2012 - 12.2021
AA - LIBERAL ARTS
COLLEGE OF ALAMEDA