MELISSA BARBOSA DA SILVA
Toronto,ON
Summary
Resourceful and experienced candidate with a proven history of enhancing workplace communication and coordination. Quick to adapt to new software and programs. Strong written and verbal communication skills, proficiency in customer service, problem-solving, and conflict management. Effective in team settings and independently. Proficient in MS Office, skilled in detailed reports and emails, adept at multi-tasking and meeting deadlines. Committed to quality performance and continuous self-development.
Overview
11
11
years of professional experience
Work History
Ocular Hygienist / Periocular Aesthetician
View Eye Care
04.2023 - Current
- Conduct consultation with patients, to acquaint patients with the treatments and obtain consent
- Collaborated with optometrists to develop treatment plans tailored to individual patient needs.
- Perform Dry Eye Treatments as indicated by optometrists
- Perform aesthetic treatments on facial and eyelid tissues
- Reinforcing patient education on how to use warm compresses, eye drops, and perform eyelid massages and blinking exercises
- Developed patient education materials, resulting in more informed patients and better overall ocular health outcomes.
- Strengthened patient rapport through empathetic communication, addressing concerns and answering questions effectively.
- Ensured compliance with company protocols, providing a safe atmosphere for all clinic visitors.
- Increased overall efficiency within the practice by assisting in administrative and technical duties as needed
- Kept up-to-date with the latest advancements in the industry through continuous professional development opportunities.
Optometric Technician
View Eye Care
09.2020 - 03.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Demonstrated excellence acquainting patients with procedures and explaining the purpose of testing, resulting in consistently clear scans and reliable test results
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Continued education to integrate novel technology in treatment of Dry Eye Disease, conducted and compiled research and facilitated information sessions
- Facilitated continuing education and training among all team members, liaised with 6 doctors and 5 technicians to best integrate new technology to various processes
- Standardized protocols for treatments, diagnostic testing and appointment preparation to facilitate the onboarding of new members, keep track of all updates and synchronize all relevant parties
- Developed patient education materials to support education sessions, resulting in more informed patients and better overall ocular health outcomes.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
Optometric Assistant
Richmond University Vision Care
12.2017 - 09.2020
- Managed appointment scheduling and ensuring efficient office flow for 2 clinic locations and 4 doctors and the optical department; triaged patients with problems
- Utilized advanced instruments and other equipment to conduct diagnostic optometric testing, while leading the patient and being continually aware and accommodating of their comfort and needs
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Responsible for advising all staff of latest fire and emergency protocols as Fire Warden, overseeing smooth fire drills
- Maintained a well-stocked office supply, retail and sample inventory
Optometric Assistant
King City Optometry
11.2016 - 12.2017
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Fitted patients with suitable frames and lenses, calculated and drafting orders, educated on care and wear of glasses, continually ensuring customer satisfaction, managing efficient work flow with manufacturers and optical labs
Administrative Assistant in Immigration Sector
Executiva Empreendimentos
07.2015 - 11.2016
- Efficiently processed passport applications, assisted with immigration cases and providing timely updates on case status.
- Served as liaison between applicants and other government agencies when required for expedited processing or additional information gathering.
- Delivered excellent customer service through prompt responses to visitor inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and information database management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Contributed to policy enforcement by staying informed on current immigration laws, trends, and issues affecting applicants.
Front Desk Federal Police Station Receptionist
Alvorada Comércio E Serviços Ltda
12.2013 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Ocular Hygienist -
Canadian Dry Eye Summit
Toronto, ON01.2022
Canadian Certified Optometric Assistant -
Canadian Association of Optometrists
Ottawa, ON01.2022
Laser Technician Diploma -
International Beauty Institute
Toronto, ON01.2022
Skills
- Customer Service
- Time Management
- Office Administration
- Documentation And Reporting
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Microsoft Office
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Ocular Hygienist / Periocular Aesthetician
View Eye Care
04.2023 - Current
Optometric Technician
View Eye Care
09.2020 - 03.2023
Optometric Assistant
Richmond University Vision Care
12.2017 - 09.2020
Optometric Assistant
King City Optometry
11.2016 - 12.2017
Administrative Assistant in Immigration Sector
Executiva Empreendimentos
07.2015 - 11.2016
Front Desk Federal Police Station Receptionist
Alvorada Comércio E Serviços Ltda
12.2013 - 06.2015
Ocular Hygienist -
Canadian Dry Eye Summit
Canadian Certified Optometric Assistant -
Canadian Association of Optometrists
Laser Technician Diploma -
International Beauty Institute
Skills And Assets
- Adaptable to new software, systems and procedures as needed
- Fast learner, thrives in roles that involve continuing education
- Fully bilingual (written and spoken) English and Brazilian Portuguese
- 50wpm, attention to detail, work efficient autonomously and in team settings
- 10+ years of experience in customer service roles with technical and administrative duties
Skills And Assets
- Adaptable to new software, systems and procedures as needed
- Fast learner, thrives in roles that involve continuing education
- Fully bilingual (written and spoken) English and Brazilian Portuguese
- 50wpm, attention to detail, work efficient autonomously and in team settings
- 10+ years of experience in customer service roles with technical and administrative duties
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