Melissa Barbosa
Toronto Theosophical Society
Angus,ON
Summary
Administrative professional with over ten years of experience across government, healthcare, and community settings. Background includes high-volume client-facing service, accurate records and database management, multi-provider scheduling, and team coordination in fast-paced, regulated environments. Proficient in MS Office and Google Workspace, with a consistent track record of adapting quickly to new systems and processes.
Work History
Program Coordinator (Volunteer)
2 Years 3 Months- Plan and coordinate community lectures, workshops, and educational programs, managing logistics from setup to session delivery.
- Foster inclusive participation through active dialogue and respectful engagement among diverse attendees.
Optometric Technician
4 Years- Supported patient consultations, obtained informed consent, and developed education materials to improve patient understanding and outcomes.
- Conducted diagnostic testing and inputted findings into EMR system for accurate record-keeping.
- Standardized clinical protocols to streamline onboarding and integrated new technology through continuing education sessions.
Optometric Assistant
2 Years 9 Months- Managed appointment scheduling across two locations for four doctors and an optical department, triaging patient concerns.
- Collaborated with insurance providers to verify coverage and facilitate smooth billing transactions.
Front Desk & Immigration Clerk
2 Years 11 Months- Began as front desk receptionist managing visitors, a central phone system, and staff administrative support in a high-security setting.
- Promoted to back-office role handling passport applications, immigration documentation, and biometric data collection, liaising between applicants and government agencies.
- Maintained accurate records and secure filing systems with strict confidentiality throughout.
Certification
- Ocular Hygienist Training, Canadian Dry Eye Summit (CDES) - 2022
- Canadian Certified Optometric Assistant (CCOA), Canadian Association of Optometrists (CAO), 2022
- Passport Issuance, Academia Nacional de Polícia (ANP) Cidadã - 2015
- Citizen Service, ANP Cidadã - 2015
Education
College Diploma - Laser Technician
Ocular Hygienist
Canadian Certified Optometric Assistant
College Certificate - Basic Missions Leadership
Skills
Customer Service
Office Admin
Documentation and Reporting
Attention to Detail
Database & Records Management
Google Workspace
Volunteer Coordination
Confidentiality & Privacy Compliance
Stakeholder Communication
Report Preparation
Training & Onboarding Support