Summary
Work History
Certification
Education
Skills
AdministrativeAssistant
Melissa Barbosa

Melissa Barbosa

Angus,ON

Summary

Administrative professional with over ten years of experience across government, healthcare, and community settings. Background includes high-volume client-facing service, accurate records and database management, multi-provider scheduling, and team coordination in fast-paced, regulated environments. Proficient in MS Office and Google Workspace, with a consistent track record of adapting quickly to new systems and processes.

Work History

Program Coordinator (Volunteer)

Toronto Theosophical Society
Toronto, ON
06.2024 - Current
  • Plan and coordinate community lectures, workshops, and educational programs, managing logistics from setup to session delivery.
  • Foster inclusive participation through active dialogue and respectful engagement among diverse attendees.

Optometric Technician

View Eye Care
Toronto
09.2020 - 09.2024
  • Supported patient consultations, obtained informed consent, and developed education materials to improve patient understanding and outcomes.
  • Conducted diagnostic testing and inputted findings into EMR system for accurate record-keeping.
  • Standardized clinical protocols to streamline onboarding and integrated new technology through continuing education sessions.

Optometric Assistant

Richmond University Vision Care
Toronto
12.2017 - 09.2020
  • Managed appointment scheduling across two locations for four doctors and an optical department, triaging patient concerns.
  • Collaborated with insurance providers to verify coverage and facilitate smooth billing transactions.

Reception/Admin assist | Front Desk & Immigration

Federal Police Station
Oiapoque, Amapá, Brazil (French/Brazilian Border)
12.2013 - 11.2016
  • Began as front desk receptionist managing visitors, a central phone system, and staff administrative support in a high-security setting.
  • Promoted to back-office role handling passport applications, immigration documentation, and biometric data collection, liaising between applicants and government agencies.
  • Maintained accurate records and secure filing systems with strict confidentiality throughout.

Certification

  • Ocular Hygienist Training, Canadian Dry Eye Summit (CDES) - 2022
  • Canadian Certified Optometric Assistant (CCOA), Canadian Association of Optometrists (CAO), 2022
  • Passport Issuance, Academia Nacional de Polícia (ANP) Cidadã - 2015
  • Citizen Service, ANP Cidadã - 2015

Education

College Diploma - Laser Technician

International Beauty Institute
Toronto, ON
2022

Ocular Hygienist -

Canadian Dry Eye Summit
Toronto, ON
01-2022

Canadian Certified Optometric Assistant -

Canadian Association of Optometrists
Ottawa, ON
01-2022

College Certificate - Basic Missions Leadership

Centro De Treinamento Missionario
Oiapoque, Amapá, Brazil
2012

Skills

  • Customer Service
  • Office Admin
  • Documentation and Reporting
  • Attention to Detail
  • Database & Records Management
  • Google Workspace
  • Volunteer Coordination
  • Confidentiality & Privacy Compliance
  • Stakeholder Communication
  • Report Preparation
  • Training & Onboarding Support

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Melissa Barbosa