Summary
Work History
Education
Skills
Websites
Languages
Skills And Assets
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MELISSA BARBOSA DA SILVA

MELISSA BARBOSA DA SILVA

ON

Summary

Dedicated administrative professional with strong communication skills and a comprehensive background in customer service and administrative support, including clerical duties and public-facing interaction. Self-motivated and effective in both independent and team-based environments, with strong proficiency in MS Office, a quick ability to adapt to new systems, and a positive, growth-oriented approach to learning.

Work History

Program Coordinator (Volunteer)

Toronto Theosophical Society
06.2024 - Current
  • Plan and facilitate lectures, workshops, and educational programs aligned with the community's shared
    interests and values.
  • Coordinate event logistics, including room setup, equipment management, and registration processes, to
    ensure smooth and efficient session delivery.
  • Foster a welcoming and inclusive community atmosphere, encouraging positive networking and
    engagement among participants from diverse backgrounds.
  • Support a safe and respectful learning environment by encouraging active listening, thoughtful dialogue,
    and constructive group participation.

Ocular Hygienist / Periocular Aesthetician

View Eye Care
04.2023 - 09.2024
  • Conducted consultation with patients, to acquaint patients with the treatments and obtain consent
  • Performed Dry Eye Treatments as indicated by optometrists
  • Performed aesthetic treatments on facial and eyelid tissues
  • Developed treatment information materials, resulting in more informed patients and better overall
    outcomes.
  • Strengthened patient rapport through empathetic communication, addressing concerns and answering
    questions effectively.
  • Ensured compliance with company protocols, providing a safe atmosphere for all clinic visitors.
  • Increased overall efficiency within the practice by assisting in administrative and technical duties as
    needed
  • Kept up-to-date with the latest advancements in the industry through continuous professional
    development opportunities.

Optometric Technician

View Eye Care
09.2020 - 03.2023
  • Operated and maintained ocular imaging equipment, ocular health analysis devices, and visual field
    analyzers for diagnostic patient testing.
  • Acquainted patients with procedures and explaining the purpose of testing, resulting in consistently clear
    scans and reliable test results
  • Input patient information and exam findings into electronic medical records system to facilitate accurate
    record-keeping.
  • Continued education to integrate novel technology in treatment of Dry Eye Disease, conducted and
    compiled research and facilitated information sessions
  • Facilitated continuing education and training among all team members, coordinating between various
    team members to best integrate new technology to various processes
  • Standardized protocols for treatments, diagnostic testing and appointment preparation to facilitate the
    onboarding of new team members, keep track of all updates and synchronize all relevant parties
  • Developed patient information materials to support education sessions and treatment consultations,
    resulting in more informed patients and better overall ocular health outcomes.
  • Maintained and upheld robust sanitation and infection-control standards, contributing to a safe, trusted
    clinical environment for patients and staff
  • Kept up-to-date with the latest advancements in optometry through continuous professional development
    opportunities.

Optometric Assistant

Richmond University Vision Care
12.2017 - 09.2020
  • Managed appointment scheduling and ensuring efficient office flow for 2 clinic locations, 4 doctors and the
    optical department; triaged patients with problems
  • Utilized advanced instruments and other equipment to conduct diagnostic optometric testing, while
    leading the patient and being continually aware and accommodating of their comfort and needs
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients
    and the practice.
  • Conducted 1-on-1 contact lens training sessions, teaching patients how to safely use and care for their
    contact lenses.
  • Responsible for advising all staff of latest fire and emergency protocols as Fire Warden, overseeing
    smooth fire drills
  • Maintained a stock of office supplies, retail and sample inventory

Optometric Assistant

King City Optometry
11.2016 - 12.2017
  • Scheduled appointments, and triaged patients for optometric practice with 2 doctors.
    Coordinated referral processes between the clinic, primary care physicians and specialist providers for
    seamless continuity of care.
  • Increased overall efficiency within the practice by assisting in inventory management and ordering
    supplies as needed.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients
    and the practice.
  • Conducted 1-on-1 contact lens training sessions, teaching patients how to safely use and care for their
    contact lenses.
  • Fitted patients with suitable frames and lenses, calculated and drafting orders, educated on care and
    wear of glasses, continually ensuring customer satisfaction, managing efficient work flow with
    manufacturers and optical labs

Administrative Assistant in Immigration Sector

Executiva Empreendimentos
07.2015 - 11.2016
  • Efficiently processed passport applications, assisted with immigration cases.
  • Served as liaison between applicants and other government agencies when required for providing timely updates on case status, for expedited processing or additional information gathering.
  • Delivered customer service through prompt responses to visitor inquiries, addressing concerns effectively.
  • Ensured accurate record-keeping with diligent data entry and information database management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to internal affairs.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing
    secure filing systems.
  • Contributed to policy enforcement by staying informed on current immigration laws, trends, and issues affecting applicants.

Front Desk Federal Police Station Receptionist

Alvorada Comércio E Serviços Ltda
12.2013 - 06.2015
  • Greeted incoming visitors, foreign and national, courteously and provided knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Maintained logs and databases for security, information and reference purposes.
  • Maintained a reception area with updated information materials, contributing to an efficient visit for visitors
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and productivity.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Ocular Hygienist -

Canadian Dry Eye Summit
Toronto, ON
01.2022

Canadian Certified Optometric Assistant -

Canadian Association of Optometrists
Ottawa, ON
01.2022

Laser Technician Diploma -

International Beauty Institute
Toronto, ON
01.2022

Skills

  • Customer Service
  • Time Management
  • Office Administration
  • Documentation And Reporting
  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Microsoft Office

Websites

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working

Skills And Assets

  • Adaptable to new software, systems and procedures as needed
  • Fast learner, thrives in roles that involve continuing education
  • Fully bilingual (written and spoken) English and Brazilian Portuguese
  • 50wpm, attention to detail, work efficient autonomously and in team settings
  • 10+ years of experience in customer service roles with technical and administrative duties

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MELISSA BARBOSA DA SILVA