Melissa Banton
Toronto,ON
Summary
Professional with background in supervisory roles, bringing valuable experience in team coordination and operational management. Known for strong focus on collaboration and achieving results, adaptable to changing needs. Key skills include conflict resolution and staff development, with dependable and flexible approach.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
29
29
years of professional experience
Work History
Weekend Supervisor
Services and Housing in the Province
05.2023 - Current
- Provided comprehensive training for new hires, fostering a supportive work culture that encouraged professional growth.
- Enhanced team efficiency by implementing effective scheduling and task delegation.
- Mediated challenging situations involving clients or employees diplomatically, maintaining professionalism throughout.
- Resolved conflicts among staff members by facilitating open communication and mediating disputes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Crisis Support Worker
Gerstein Crisis Center
05.2006 - Current
- Provide emergency telephone crisis to the public at large with mental health crises
- Conducts and screens community assessments to The Gerstein respite beds
- Provides crisis intervention and exercises good judgment in emergency and/or crisis situations
Housing Program Lead
Canadian Mental Health Association
12.2022 - 03.2025
- To conduct supervision with employees regarding work performance and client caseload
- To complete monthly schedules, approve timesheets, vacation and sick time
- To network with agencies regarding services, partnerships and funding opportunities
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
911 Mental Health Crisis Worker
Gerstein Crisis Center/ Toronto Police
09.2021 - 10.2024
- To receive calls from emergency dispatch and support, de-escalate and determine crisis situations with crisis intervention that may include community referrals and emergency services intervention
- To adapt interventions to diverse populations that ensure equity, access and accommodations
- Collaborated with multidisciplinary teams to develop individualized care plans that addressed clients'' unique needs during crises.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
Crisis Support Worker
Supportive Housing in Peel
01.2006 - 05.2023
- Provide support to persons with serious mental illness
- Conduct intake, assessment and admission processes
- Establish appropriate clean and healthy environmental standards of services, compassion and interpersonal relationship
- Responsible for facilitation of the action plan process which includes writing regular reports for internal and external parties and collecting statistics
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Housing Outreach Worker
Canadian Mental Health Association
01.2018 - 12.2022
- Knowledge of mental health issues, addictions, complex care needs, harm reduction, homelessness, community resources, Strong assessment (e.g., psychosocial assessment, OCAN, and safety assessment) and problem-solving skills
- Experience in addressing recovery goals based on support plans, training around activity of daily living skills and housing
Mental Health Recovery Case Manager
Madison Community Services
04.2011 - 10.2017
- Complete assessments that identify clients’ needs, priorities and abilities through information obtained from the client, his/her formal and informal supports and the referral source utilizing agency and funder tools.
- Assist clients in identifying and advocating for their civil, legal, housing and other rights.
- Facilitate access to desired and needed services and resources, including community supports, social recreational supports, crisis intervention and treatment, among others.
Psychiatrist Assistant (Crisis Team)
Toronto Western Hospital
01.2004 - 04.2017
- Participates in community referrals for clients
- Collaborates in the initial screening process by observing and interviewing clients to collect information
- Participates in the provision of therapeutic interventions with clients
- Maintains confidentiality with respect to all program and client files
M Dot Supportive Case Manager
Toronto North Support Services
11.2010 - 05.2011
- Counsels and can interact with clients in a positive and supportive manner;
- Works on a multi-disciplinary team in the community
- Conducts assessments: functional, medical, vocational, mental health stability, leisure skills, social support, financial, housing needs, resources etc.
Safe Bed Residential Worker
Reconnect Mental Health Services
07.2005 - 04.2011
- Assess, monitor and evaluate the progress achieved on the client recovery and develop discharge plan
- Develop individual client centered services plan, addressing the immediate basic short term residential needs, clinical and psychosocial supports
- Record and maintain appropriate information in daily logs, individual files and related records
- Conduct assessments, intake and crisis support to the clients
- Advocate for the meaningful inclusion and active participation of persons with mental illness within the community
- Assesses and develops and implements appropriate intervention plans for clients with range of presenting needs
Street Outreach Worker
Toronto North Support Services
03.2010 - 11.2010
- Liaison with other mental health providers, mobile crisis teams, hospitals, physicians, community workers, substance abuse programs, landlords and family members on behalf of clients
- Intensive short and long case management
- Assessment of clients and their service needs
Housing Support Worker
Reconnect Mental Health Services
08.2007 - 01.2008
- Assesses clients and their service needs
- Develops service plans and goals in partnerships with clients
- Works collaboratively with housing partners
- Provides a variety of support including assisting with housing needs, assessing financial aid, working with families, skill teaching, crisis intervention/prevention, advocacy and referrals to other services.
Acquired Brain Injury Therapist
Moe Ashe
11.2000 - 03.2002
- Develop potential skills and abilities enhance independence
- Administer medications
- Assist with the daily physical and cognitive exercises
Assistant Senior Program Director
City of Mississauga
09.1999 - 04.2000
- Assist with the development and implementation of an intergenerational programs in recognition of the International Year of the Older Persons
Assistant Teen Programs Director
City of Mississauga
01.1996 - 05.1999
- Responsible for creating and implementing summer camp program
- Supervised lunch program
Education
FORNSIC MENTAL HEALTH CERTIFICATE -
CAMH
Toronto, Ontario12.2007
FORNSIC SCIENCE DIPLOMA - undefined
Stratford Career Institute
Toronto, Ontario12.2007
FUNERAL SERVICES EDUCATION DIPLOMA - undefined
Stratford Career Institute
Toronto, Ontario08.2004
PSYCHOSOCIAL REHABILITATION IN MENTAL HEALTH CERTIFICATE - undefined
Humber College
Toronto, Ontario08.2004
SOCIAL SERVICE WORKER DIPLOMA - undefined
Sheridan College
Oakville, Ontario04.2001
HUMAN SERVICES ADMINISTRATION - undefined
Sheridan College
Oakville, Ontario04.2000
Alternative Dispute Resolution Certification
University of Windsor
Toronto, Ontario07-2018
Skills
- Experience in treatment of serious mental illness
- Able to work within a team atmosphere or an individual basis
- Specialized expertise in the criminal justice system and social services
- Understanding principles of psychosocial rehabilitation
- Employee motivation
- Schedule coordination
- Training and mentoring
- Team building
- Analytical thinking
- Coaching and mentoring
- Conflict resolution
- Complex Problem-solving
- Documentation and reporting
Timeline
Weekend Supervisor
Services and Housing in the Province
05.2023 - Current
Housing Program Lead
Canadian Mental Health Association
12.2022 - 03.2025
911 Mental Health Crisis Worker
Gerstein Crisis Center/ Toronto Police
09.2021 - 10.2024
Housing Outreach Worker
Canadian Mental Health Association
01.2018 - 12.2022
Mental Health Recovery Case Manager
Madison Community Services
04.2011 - 10.2017
M Dot Supportive Case Manager
Toronto North Support Services
11.2010 - 05.2011
Street Outreach Worker
Toronto North Support Services
03.2010 - 11.2010
Housing Support Worker
Reconnect Mental Health Services
08.2007 - 01.2008
Crisis Support Worker
Gerstein Crisis Center
05.2006 - Current
Crisis Support Worker
Supportive Housing in Peel
01.2006 - 05.2023
Safe Bed Residential Worker
Reconnect Mental Health Services
07.2005 - 04.2011
Psychiatrist Assistant (Crisis Team)
Toronto Western Hospital
01.2004 - 04.2017
Acquired Brain Injury Therapist
Moe Ashe
11.2000 - 03.2002
Assistant Senior Program Director
City of Mississauga
09.1999 - 04.2000
Assistant Teen Programs Director
City of Mississauga
01.1996 - 05.1999
FORNSIC SCIENCE DIPLOMA - undefined
Stratford Career Institute
FUNERAL SERVICES EDUCATION DIPLOMA - undefined
Stratford Career Institute
PSYCHOSOCIAL REHABILITATION IN MENTAL HEALTH CERTIFICATE - undefined
Humber College
SOCIAL SERVICE WORKER DIPLOMA - undefined
Sheridan College
HUMAN SERVICES ADMINISTRATION - undefined
Sheridan College
FORNSIC MENTAL HEALTH CERTIFICATE -
CAMH
Alternative Dispute Resolution Certification
University of Windsor
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