Melissa Avigliano
Milton,NS
Overview
2
2
years of professional experience
Work History
Residence Orientation Leader
Western University Housing
06.2022 - Current
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Helped students troubleshoot and resolve issues with registration.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
Customer Service Representative, Key Holder
Halton Pools N' Spas, Ltd.
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Media & Design Executive
Project Sunshine - Western Chapter
03.2022 - Current
- Conducted design reviews and audits of creative projects to ascertain consistency with overall brand strategy.
- Directed visual design, copywriting and content for advertising and direct marketing campaigns.
- Created business contracts and negotiated terms and conditions to secure clientele.
- Designed websites, landing pages, print materials, advertising collateral and multimedia presentations for several brands in multiple industries.
Education
Bachelor of Science - Bachelor of Health Sciences
The University of Western Ontario
London, ON04.2025
High School Diploma -
St. Francis Xavier Catholic Secondary School
Milton, ON06.2021
Skills
- Human Resources Support
- Student Support
- Activity Development
- Resource Advocacy
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Residence Orientation Leader
Western University Housing
06.2022 - Current
Customer Service Representative, Key Holder
Halton Pools N' Spas, Ltd.
05.2022 - 08.2023
Media & Design Executive
Project Sunshine - Western Chapter
03.2022 - Current
Bachelor of Science - Bachelor of Health Sciences
The University of Western Ontario
High School Diploma -
St. Francis Xavier Catholic Secondary School
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