Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melissa Austin

Calgary

Summary

Labour relations professional with proven track record in employee relations and handling grievance procedures. Adept at fostering collaborative environments and achieving positive outcomes for both employees and management. Known for reliability and adaptability in dynamic situations, excelling in conflict resolution and strategic planning. Articulate and decisive professional with respectful and resourceful approach.


Overview

12
12
years of professional experience

Work History

Pricing Analyst

Bell Canada
08.2020 - 02.2024
  • Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
  • Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
  • Improved pricing strategies by analyzing market trends and competitor pricing data.
  • Managed a portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements.
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
  • Provided training to new team members on best practices in pricing analysis and strategy development, fostering a culture of continuous improvement.

Program Assistant

Algonquin College
03.2018 - 03.2020
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with students and faculty through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of Academic Upgrading Program and associated activities.
  • Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.

Labour Relations Representative

Algonquin College
01.2012 - 03.2018
  • Fostered a positive work environment by promoting open dialogue between all parties involved in labor relations.
  • Facilitated mediation sessions between employees and management during high-stakes situations to achieve amicable outcomes without escalation.
  • Established cooperative working relationships with union officials.
  • Mitigated potential conflicts by proactively identifying issues and implementing preventive measures.
  • Trained managers on best practices for handling employee disputes, leading to quicker resolutions and improved relationships.
  • Improved labor relations by effectively addressing and resolving employee grievances.
  • Promoted harmonious working climate to boost morale and productivity.
  • Participated in labor-management meetings to discuss labor issues.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.

Education

Diploma - Law

Algonquin College
Ottawa, ON

Skills

  • Negotiation expertise
  • Employee relations
  • Grievance handling
  • Policy interpretation
  • Contract administration
  • Performance improvement strategies
  • Workplace safety
  • Disciplinary action management
  • Coaching and mentoring
  • Training development

Accomplishments

  • Spearheaded Family Fun Days Special Events
  • Winner of Team of the Year for Family Fun Days
  • Nominee, Administrator of the Year
  • Conceptualized, designed and wrote joint news letter between LR and Support Staff Union.

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Pricing Analyst

Bell Canada
08.2020 - 02.2024

Program Assistant

Algonquin College
03.2018 - 03.2020

Labour Relations Representative

Algonquin College
01.2012 - 03.2018

Diploma - Law

Algonquin College

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Melissa Austin