Melissa Aspuria
Elk Grove
Summary
Dynamic healthcare professional with a proven track record at Insync Consulting Services, excelling in patient observation and support. Demonstrated exceptional communication and empathy, enhancing patient satisfaction and safety. Skilled in clinical education and material handling, consistently contributing to quality improvement initiatives and fostering a positive environment for guests and staff alike.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Observer
Insync Consulting Services
10.2022 - 04.2025
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care and outcomes during observation periods.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Efficiently managed multiple patient assignments while maintaining a high level of attention to detail regarding each individual's specific needs and circumstances.
- Enhanced quality of care by diligently documenting all observations, interventions, and communications in accordance with hospital policies and procedures.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Contributed to the overall success of the unit by participating in quality improvement initiatives and offering constructive feedback during team meetings.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
Guest Service Ambassador
LAZ Healthcare Service
03.2021 - 06.2022
- Enhanced patient satisfaction by promptly addressing inquiries and providing personalized assistance.
- Greeted patients upon arrival by providing warm welcome.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Conducted thorough entrance inspections to guarantee high-quality accommodations for guests upon arrival.
- Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Upheld hospital and medical office policies and procedures by providing high level of customer service.
Material Handler
Volt Workforce Solutions
09.2019 - 03.2021
- Handled materials by assembling and disassembling, testing, inspecting and cleaning electronic devices.
- Efficient in material handling-equipment by completing pre-use inspections and making phone repairs.
- Maintained inventory by identifying, labeling, and placing materials and supplies in stock.
- Maintained workplace cleanliness by keeping work areas organized and implementing general housekeeping practices.
- Proficient use in technology to manage customer phones
- Operated a terminal keyboard
- Read and interpret phone serial number information
Education
Associate of Applied Science - Fundamentals of Clinical Medical Assisting & Phleb
MTI COLLEGE
Sacramento10-2022
Skills
- Active learning
- Effective Note-taking
- Clinical education
- Empathy display
- Positive attitude
- Warehouse operations
- Attention to detail
- Material handling
- Customer service expertise
- Exceptional communication
- Hospitality industry
- Initiative-taking
Certification
AHA Basic Life Support
Rescue Training Institute, El Dorado Hills, CA
Timeline
Patient Observer
Insync Consulting Services
10.2022 - 04.2025
Guest Service Ambassador
LAZ Healthcare Service
03.2021 - 06.2022
Material Handler
Volt Workforce Solutions
09.2019 - 03.2021
Associate of Applied Science - Fundamentals of Clinical Medical Assisting & Phleb
MTI COLLEGE
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