MELISSA ARAGONES
Stoney Creek,Canada
Summary
DEDICATED ADMINISTRATIVE ASSISTANT WITH OVER 10 YEARS OF EXPERIENCE ACROSS VARIOUS INDUSTRIES. EXPERTISE IN MANAGING HIGH VOLUMES OF COMMUNICATIONS, COORDINATING MEETINGS AND EVENTS, AND ARRANGING TRAVEL. DEMONSTRATED ABILITY TO PRIORITIZE TASKS, MEET DEADLINES, AND DELIVER EXCEPTIONAL CUSTOMER SERVICE. RECOGNIZED FOR STRONG ORGANIZATIONAL SKILLS, ATTENTION TO DETAIL, AND ABILITY TO HANDLE SENSITIVE INFORMATION WITH DISCRETION.
Overview
14
14
years of professional experience
Work History
RECEPTIONIST
StudioE School of Music and Drama
Stoney Creek, Ontario
11.2024 - Current
- Maintained and updated the class Google Calendar on a daily basis to ensure accurate scheduling.
- Monitored and promptly responded to emails, maintaining professional communication.
- Answered phone calls courteously, greeted customers, and provided detailed information regarding classes, prices, and other inquiries.
- Processed monthly payments, and updated QuickBooks profiles.
- Created and processed invoices for over 300 students, ensuring accuracy and timeliness.
- Organized events to enhance customer engagement and satisfaction.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
FRONT OFFICE COORDINATOR
VelocityEHS
Oakville, Canada
12.2018 - 05.2020
- Welcomed clients and visitors professionally, managing phone calls and correspondence
- Coordinated agendas, travel arrangements, and appointments for the executive team
- Prepared timely reports, presentations, and proposals
- Planned and organized in-house and off-site events, including team-building activities, celebrations, and meetings
- Managed office supplies inventory and placed orders as needed
- Liaised with suppliers to ensure contract fulfillment, timelines, and pricing accuracy
BUSINESS DEVELOPMENT COORDINATOR
Puratos Canada Inc.
Mississauga, Canada
06.2016 - 11.2017
- Responded promptly to customer inquiries and complaints
- Managed customer database accounts, performed verifications, and processed applications and orders
- Created weekly and monthly sales reports for the Board of Directors and Sales management team
- Planned and organized team events, including National Sales Meetings, negotiating terms with vendors, and arranging special requirements
OFFICE ADMINISTRATOR
Puratos Canada Inc.
Mississauga, Canada
06.2011 - 06.2016
- Greeted customers, answered calls, and organized daily couriers
- Managed office supplies inventory and placed orders
- Scheduled executive travel arrangements and supported meetings
- Updated company website with job postings, new products, and recipes
- Planned and organized team events, including National Sales Meetings, negotiating terms with vendors, and arranging special requirements
- Liaised with suppliers to ensure contract fulfillment, timelines, and pricing accuracy
TRAVEL CONSULTANT
Carlson Marketing
Etobicoke, Canada
09.2010 - 03.2011
- Managed customer travel requests efficiently, ensuring a positive experience
- Booked domestic and international travel reservations for TD Visa Travel cardholders
- Planned, described, and sold vacation packages
- Collected payments for transportation and accommodations, informed clients about travel itineraries and requirements
Education
DIPLOMA IN HOSPITALITY, TOURISM & LEISURE - HONORS
George Brown College
Toronto01.2010
DIPLOMA IN DIGITAL PHOTOGRAPHY -
International Academy of Design and Technology
Toronto01.2008
INTERNATIONAL ENGLISH BUSINESS DIPLOMA -
Canadian College of Business and English
Toronto01.2006
PROFESSIONAL CULINARY ARTS DIPLOMA -
Centro Venezolano de Capacitacion Gastronomica
Caracas01.2005
Skills
- Office Administration
- Customer service
- Travel Management
- Calendar and email management
- Social Media Management
- Sales
- Verbal and written communication
- Collaboration
- Attention to detail
- Problem solving
- Scheduling
- Professional and polished presentation
Key Qualifications
- Efficient in task completion with minimal supervision.
- Commended for strong work ethic, enthusiasm, and confidentiality.
- Proficient in MS Office Suite (Word, Excel, PowerPoint), Google Workspace, QuickBooks, Constant Contact, Cognos, Tridion Web Content Management, Zoom, and various social platforms.
- TICO Certified.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
RECEPTIONIST
StudioE School of Music and Drama
11.2024 - Current
FRONT OFFICE COORDINATOR
VelocityEHS
12.2018 - 05.2020
BUSINESS DEVELOPMENT COORDINATOR
Puratos Canada Inc.
06.2016 - 11.2017
OFFICE ADMINISTRATOR
Puratos Canada Inc.
06.2011 - 06.2016
TRAVEL CONSULTANT
Carlson Marketing
09.2010 - 03.2011
DIPLOMA IN HOSPITALITY, TOURISM & LEISURE - HONORS
George Brown College
DIPLOMA IN DIGITAL PHOTOGRAPHY -
International Academy of Design and Technology
INTERNATIONAL ENGLISH BUSINESS DIPLOMA -
Canadian College of Business and English
PROFESSIONAL CULINARY ARTS DIPLOMA -
Centro Venezolano de Capacitacion Gastronomica
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