Melissa Andre
Cambridge
Summary
Accomplished Manager at Wispers Day Spa, adept in fostering service excellence and leading teams to enhance customer satisfaction and operational efficiency. Demonstrated skills in client relationship management and stock management, achieving significant cost reductions while maintaining quality. Cultivated a positive work environment, driving employee engagement and retention through effective organization and leadership.
Overview
24
24
years of professional experience
Work History
Manager
Wispers Hair & Day Spa
08.2000 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Receptionist
Wispers Day Spa
08.2000 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through telephone
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Bookkeeping
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06-2008
High School Diploma -
Monsignor Doyle Catholic Secondary School
Cambridge, ON06-2002
Skills
- Service Excellence
- Effective Organization Skills
- Effective Team Leadership
- Skilled in Customer Phone Interaction
- Deadline-Oriented Time Management
- Client Relationship Management
- Scheduling Efficiency
- Appointment Coordination
- Stock Management
- Detail-Oriented Organization
- Front Desk Coordination
- Telephone Communication Proficiency
Languages
English
Portuguese
Timeline
Manager
Wispers Hair & Day Spa
08.2000 - 12.2024
Receptionist
Wispers Day Spa
08.2000 - 01.2008
Bookkeeping
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Monsignor Doyle Catholic Secondary School
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