Melissa Ruiz Aguilar
Santa Ana
Summary
Dedicated and compassionate professional with experience in social services, behavioral therapy, and customer service. Skilled in supporting youth through trauma-informed care, emotional development, and behavioral interventions. Strong communicator with proven leadership, organizational, and administrative abilities. Committed to creating safe, supportive environments while promoting growth, independence, and resilience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Counselor I
Social Services
Orange, CA
09.2024 - Current
- Provide one-on-one counseling to youth, supporting emotional regulation and trauma processing
- Facilitate group sessions focused on coping strategies, peer relationships, and life skills
- Teach essential life skills including communication, hygiene, time management, and conflict resolution
- Collaborate with case managers and clinical staff to develop individualized care plans
- Maintain detailed documentation including progress notes, incident reports, and behavioral observations
- Communicate with families to support reunification and provide updates and resources
- Plan and lead recreational and therapeutic activities to promote engagement and healing
- Provide clerical and administrative support, ensuring accurate records and efficient communication
Behavioral Therapist
Envision Pediatric Therapy
Laguna Niguel, CA
06.2023 - 06.2025
- Assessed patient behavior and developed individualized treatment plans
- Implemented behavioral interventions to encourage positive behaviors
- Monitored progress and adjusted strategies based on patient needs
- Managed multiple cases while maintaining accurate documentation
- Collaborated with families and care teams to support development goals
- Maintained consistent communication with families regarding progress
Bank Teller
Wells Fargo
Garden Grove, CA
04.2023 - 06.2023
- Delivered high-quality customer service through personalized financial interactions
- Managed and balanced cash drawer with accuracy and accountability
- Assisted customers with transactions, account services, and banking needs
- Identified customer needs and referred them to appropriate banking partners
- Promoted digital banking tools and educated customers on self-service options
- Ensured compliance with banking regulations and company policies
Education
Associate's Degree - Sociology
Santa Ana College
Santa Ana, CA08.2023
High School Diploma - undefined
Segerstrom High School
Santa Ana, CA05.2022
Skills
- Communication (Expert)
- Organizational Skills (Expert)
- Computer & Administrative Skills (Expert)
- Customer Service
- Documentation & Record Keeping
- Crisis Support & Conflict Resolution
- Time Management
- Team Collaboration
Certification
- CPR Certification
- Right Response Training
- Trust-Based Relational Intervention (TBRI)
Additional Strengths
- Proven leadership experience supervising and guiding youth
- Strong ability to multitask and manage responsibilities in fast-paced environments
- Reliable, detail-oriented, and highly organized
- Committed to professional growth and continuous learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Group Counselor I
Social Services
09.2024 - Current
Behavioral Therapist
Envision Pediatric Therapy
06.2023 - 06.2025
Bank Teller
Wells Fargo
04.2023 - 06.2023
High School Diploma - undefined
Segerstrom High School
Associate's Degree - Sociology
Santa Ana College