Melissa Aguilar
American Canyon
Summary
Personable and organized professional with talent for creating welcoming environments and fostering positive guest interactions. Recognized for exceptional problem-solving and relationship-building skills. Bilingual and patient, I effectively managed high-pressure situations, ensuring guest comfort and safety while training new staff to uphold service excellence. Committed to maintaining a clean and welcoming environment and wanting to apply my skills learned from my previous employment onto a new role.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Silverado Resort
04.2024 - 02.2025
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Worked twice a week independently overnight insuring guest safety in the lobby and any requests or assistance needed overnight.
- De-escalated any conflict with guests and employees insuring guest comfort and team support.
- Handled high stress situations and emergencies with patience, warmth and empathy.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
Front Desk Agent
Silverado Resort
04.2023 - 04.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Busser
Napasport Steakhouse and Sports Lounge
06.2021 - 11.2021
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
American Canyon High School
American Canyon, CASkills
- Patient
- Bilingual
- Cleanliness
- Awareness
- Proactive
- Warmth
- Time management
- Relationship building
- Strong problem solver
- Professional and mature
Accomplishments
Promoted under a year of working
Most name mentions
Languages
English
Spanish
Timeline
Front Desk Lead
Silverado Resort
04.2024 - 02.2025
Front Desk Agent
Silverado Resort
04.2023 - 04.2024
Busser
Napasport Steakhouse and Sports Lounge
06.2021 - 11.2021
American Canyon High School
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