Melissa Aglubat
Surrey,BC
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running Case Management initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Lower Mainland Society for Community Living
09.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, and nutritionist to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Support Worker
Lower Mainland Society for Community Living
08.2023 - 09.2023
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Supervisor
Michael Kors
02.2020 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Diploma - Social Service Professional
Vancouver Career College
Abbotsford, BCSkills
- Problem-Solving
- Organization and Multitasking
- Documentation And Reporting
- Decision-Making
- Documentation proficiency
- Referral Coordination
- Staff education and training
- Conflict Resolution
- Data Entry and Analysis
- Crisis Intervention
Certification
- MANDT Training
- NVCI
- First Aid & CPR
- Naloxone Training
- Food Safe
- Fire Extinguisher Training
- WHMIS
Timeline
Case Manager
Lower Mainland Society for Community Living
09.2023 - Current
Support Worker
Lower Mainland Society for Community Living
08.2023 - 09.2023
Supervisor
Michael Kors
02.2020 - 06.2023
- MANDT Training
- NVCI
- First Aid & CPR
- Naloxone Training
- Food Safe
- Fire Extinguisher Training
- WHMIS
Diploma - Social Service Professional
Vancouver Career College
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