Melissa Adams
Toronto,ON
Summary
Dedicated administrative professional seeking permanent full-time Dental Clerk position with Toronto Public Health Dental and Oral Health Services. Experience in fast-paced office settings and hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, honest, organized and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Toronto Public Health-Dental Clerk
City of Toronto- Dental & Oral Health Services
01.2024 - Current
- Helped patients complete necessary medical forms and documentation for programs offered (e.g. HSO- EESS and OSDP).
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services (e.g denture lab fees).
- Scheduled, rescheduled, and cancelled appointments for patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
Senior Patient Care Coordinator
123Dentist/ Altima Dental
01.2019 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Clerk
Avenue Dental
10.2021 - 09.2022
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed patient referrals to other medical specialists.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with patients and dental providers.
- Assisted assignment patients with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Certified Dental Dental Administrator
George Brown College
Toronto, ON04.2014
Skills
- Database entry
- Relationship Building
- Schedule and calendar management
- Telephone Etiquette
Languages
English
Full Professional
Timeline
Toronto Public Health-Dental Clerk
City of Toronto- Dental & Oral Health Services
01.2024 - Current
Dental Clerk
Avenue Dental
10.2021 - 09.2022
Senior Patient Care Coordinator
123Dentist/ Altima Dental
01.2019 - Current
Associate of Arts - Certified Dental Dental Administrator
George Brown College
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