Melissa Acheampong
Summary
Experienced Pastry Professional with a passion for innovation and detail. Thrives in collaborative environments, skilled in dessert R&D, classical pastries, and event planning. Committed to creating unique culinary experiences through creative flavors, ingredients, and techniques.
Overview
18
18
years of professional experience
Work History
Pastry Chef
Chocollata Gourmet Brigadeiros
03.2019 - 03.2024
- Developed 24+ new desserts, confections, and beverages from concept to sale
- Increased sales by 4% with the creation of a successful S'mores Brownie
- Managed ingredient costs to maintain profitability
- Instructed cooking classes for up to 24 students
- Oversaw brigadeiro dough inventory and flavor preparation
- Managed daily production schedules
- Provided comprehensive training for new employees, including POS systems, customer service, and operational procedures
Pastry Cook
Al Forno Cafe And Bakery
01.2016 - 06.2016
- Managed multiple tasks efficiently to meet deadlines during high volume periods
- Scaled and mixed ingredients according to recipes and procedures
- Prepared diverse range of goods including cakes, muffins, scones, cookies, and tarts
- Organized orders for 6 outlets nightly for 5am delivery
- Assisted Executive Pastry Chef in new restaurant opening by testing recipes, converting formulas, and developing flavor ideas
Pastry Intern
Fairmont Chateau Whistler
06.2015 - 09.2015
- Decorated pastries using spatulas, scrapers, and piping bags with various icings and toppings
- Prepared a wide variety of goods including pastry dough, mousse, cakes, and tarts following corporate recipes and standards
- Conducted event plating and preparation for up to 700 guests
- Completed daily dessert mise en place for restaurant outlets
- Efficiently plated in-room dining amenities for up to 45 guests per shift
- Worked at live action food stations for events such as omelets, cotton candy, and children's cookie decorating
Program Administrative Assistant
Service Canada
01.2014 - 09.2014
- Assisted program staff with new online travel booking and reimbursement applications
- Entered large volumes of participant information into program databases accurately and proficiently
- Promptly addressed admin inquiries and requests, maintaining high service standards
- Safeguarded confidential information with strict adherence to company privacy policies and data security measures
Cake Decorator
Sobeys
12.2013 - 05.2014
- Designed specialty cakes for birthdays and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Decorated cakes using buttercream/airbrush/piping techniques
- Finished European pastries, tarts and cheesecakes
- Maintained clean display case and rotated products according to food safety specifications
Travel Coordinator
Public Health Agency Of Canada
01.2006 - 09.2013
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Complied with company standards while preparing internal, informal and official documentation.
- Refined reimbursement process, saving department thousands of dollars in service fees
- Arranged travel for Executive management with short notice
- Handled accounts receivable, accounts payable, petty cash, claim auditing
- Used Office Suite and SAP products to complete daily tasks
Education
Baking And Pastry Arts
Southern Alberta Institute of Technology
Calgary, AB04.2016
Associate of Arts - Gerontology
University of Guelph
Guelph, ON04.2005
Skills
- Pastry Techniques
- Pastry preparation
- Ingredient Knowledge
- Product Research & Development
- Streamlining Processes
- Inventory Management
- Organization
- Communication
- Detailed record keeping
Languages
English
Native or Bilingual
Timeline
Pastry Chef
Chocollata Gourmet Brigadeiros
03.2019 - 03.2024
Pastry Cook
Al Forno Cafe And Bakery
01.2016 - 06.2016
Pastry Intern
Fairmont Chateau Whistler
06.2015 - 09.2015
Program Administrative Assistant
Service Canada
01.2014 - 09.2014
Cake Decorator
Sobeys
12.2013 - 05.2014
Travel Coordinator
Public Health Agency Of Canada
01.2006 - 09.2013
Baking And Pastry Arts
Southern Alberta Institute of Technology
Associate of Arts - Gerontology
University of Guelph
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