Melisha Ravirajan
Markham
Summary
Highly organized and dependable professional with over 5 years of experience in administrative support, customer service, sales, and security operations. Recognized for exceptional communication skills, attention to detail, and ability to handle high-pressure environments with professionalism. Adept at using technical knowledge to assist customers, streamline operations, and contribute to team success. Passionate about providing efficient service and maintaining a positive, solution-focused approach in every workplace.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Citi Towing Company
08.2019 - Current
- Manage front-desk administrative and reception duties including calls, bookings, and payments.
- Maintain organized client files, service records, and databases for efficiency and compliance.
- Respond promptly to inquiries, ensuring satisfaction and repeat business.
- Support management with scheduling, documentation, and workflow coordination.
- Consistently recognized for exceptional organization and customer service excellence.
Sales Representative
Canada Computers Inc.
09.2022 - 10.2022
- Assisted customers in selecting computers, peripherals, and accessories tailored to their needs.
- Provided product demonstrations and explained specifications to guide informed decisions.
- Promoted and sold extended warranties and protection plans by communicating benefits and long-term value.
- Exceeded warranty and service plan targets through personalized recommendations and trust-building.
- Delivered expert technical advice and troubleshooting for both hardware and software issues.
- Maintained inventory organization and ensured appealing product displays.
- Processed transactions accurately and collaborated with team members to achieve store goals.
Security Guard
Canada’s Wonderland
04.2019 - 03.2020
- Monitored park entrances and attractions to ensure safety and compliance.
- Responded to medical emergencies and coordinated with first aid staff.
- Handled lost-and-found services and wrote detailed incident reports.
- Worked closely with supervisors to maintain safety standards and guest satisfaction.
Security Guard
Marriott Canada Hotels
04.2018 - 10.2019
- Conducted patrols, fire checks, and access control to ensure guest and staff safety.
- Responded to incidents and emergencies according to safety protocols.
- Assisted guests courteously, maintaining a professional and secure environment.
- Collaborated with management and law enforcement to resolve issues when required.
Administrative Assistant
Executive Auto Spa
01.2016 - 01.2017
- Managed scheduling, invoicing, and customer check-ins for automotive services.
- Processed transactions accurately and maintained daily records.
- Delivered top-quality support to ensure smooth office operations.
Attendant / Cashier
Mist Shisha Lounge
01.2015 - 01.2016
- Greeted and served customers promptly while handling cash and card payments.
- Prepared orders efficiently and ensured a clean, welcoming environment.
- Provided personalized recommendations and created memorable customer experiences.
Attendant / Cashier
Esso Gas Station
01.2014 - 01.2015
- Operated POS systems for fuel and retail purchases.
- Maintained cleanliness and safety in the service area.
- Delivered friendly, efficient service in a fast-paced environment.
Education
Animation -
Centennial College
01-2016
Police Foundations - undefined
Centennial College
01-2019
Secondary School Diploma - undefined
Middlefield Collegiate Institute
01-2014
Skills
- Sales & Customer Service: Engage customers, assess needs, and provide tailored solutions that enhance satisfaction and loyalty
- Computer Hardware & Software Knowledge: Diagnose, assemble, and troubleshoot systems and peripherals
- Upselling & Product Promotion: Exceeded sales targets through strategic product recommendations and clear communication
- POS Transactions & Cash Handling: Accurate and efficient processing of payments with balanced registers
- Administrative Support & Data Entry: Organized and detail-oriented with a focus on accuracy and scheduling
- Time Management & Organization: Prioritize multiple tasks effectively in fast-paced environments
- Security & Surveillance Operations: Maintain safety protocols and manage emergencies calmly and efficiently
- Team Collaboration & Leadership: Promote teamwork, communication, and reliability across departments
- Microsoft Office & Technical Proficiency: Skilled in Word, Excel, Outlook, POS, and CRM systems
- Problem Solving & Adaptability: Adapt to new tools and procedures while maintaining productivity and quality
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Sales Representative
Canada Computers Inc.
09.2022 - 10.2022
Administrative Assistant
Citi Towing Company
08.2019 - Current
Security Guard
Canada’s Wonderland
04.2019 - 03.2020
Security Guard
Marriott Canada Hotels
04.2018 - 10.2019
Administrative Assistant
Executive Auto Spa
01.2016 - 01.2017
Attendant / Cashier
Mist Shisha Lounge
01.2015 - 01.2016
Attendant / Cashier
Esso Gas Station
01.2014 - 01.2015
Police Foundations - undefined
Centennial College
Secondary School Diploma - undefined
Middlefield Collegiate Institute
Animation -
Centennial College