Melisa Vollenweider
Folsom
Summary
Dynamic Medical Assistant with experience at Kaiser Permanente, excelling in patient care and clinical documentation. Proven ability to enhance patient flow and maintain confidentiality while ensuring accurate medical records. Skilled in effective communication and certified in basic life support (BLS), committed to delivering exceptional healthcare outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
Rancho Cordova
05.2012 - Current
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Foreclosure Prevention Specialist
HomeEq Servicing
North Highlands
06.2006 - 10.2012
- Accepted and processed customer payments and applied toward account balances.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
- Prepared budgets, financial education tools and referrals on behalf of clients.
- Followed data security regulations to keep client information confidential.
- Calculated clients' available monthly income to meet debt obligations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Rancho Cordova, CA08-2025
Certificate of Technical Studies - Medical Assisting
MTI
Sacramento, CA04-2012
Some College (No Degree) - General Education
American River College
Sacramento, CASkills
- Patient care
- Effective communication
- Certified in basic life support (BLS)
- Patient flow management
- Electronic medical records
- Clinical documentation
- Communicating with patient families
- Maintaining confidentiality
- Wound care management
Certification
- ACLS Provider/American Heart Association July 17, 2024
- EKG/Telemetry Certification/ National Telemetry Association
- Fetal Heart Monitoring/Relias October 28, 2024
- IV Skills Certification/RN Explained December 7, 2024
Affiliations
- Volunteer Mercy Hospital of Folsom - ED over 90+ hours (2024)
- Volunteer Medical Fair at Seventh Day Adventist Church - Placerville (2025)
Affiliations
- Sigma Theta Tau International Honor Society of Nursing
Clinical
- March/April 2025 Public Health at Loaves & Fishes (96 hours)
- January/February Kaiser South ICU (84 hours)
- November/December 2024 Kaiser Roseville PICU (48 hours)
- September/October 2024 Methodist Labor and Delivery/NICU (48 hours)
- July/August 2024 Mental Health Sierra Vista Hospital (48 hours)
- May/June 2024 Adult Health Bruceville Terrace (96 hours)
- January-April 2024 Vacaville Convalescent and Rehabilitation (164 hours)
Timeline
Medical Assistant
Kaiser Permanente
05.2012 - Current
Foreclosure Prevention Specialist
HomeEq Servicing
06.2006 - 10.2012
Bachelor of Science - Nursing
Chamberlain College of Nursing
Certificate of Technical Studies - Medical Assisting
MTI
Some College (No Degree) - General Education
American River College