Melisa Roudebush
St. Catharines,ON
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Breakfast Server
Westview center 4 women
10.2020 - 10.2021
- Communicated with guests about breakfast items available and politely answered questions.
- Stored food and beverage perishables as necessary after breakfast period concluded.
- Monitored food and beverage levels and quickly replenished as needed.
Donation Sorter
Westview Center 4 Women
12.2016 - 07.2017
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
- Identified production concerns and worked with supervisors to understand and remedy situations.
Customer Service Representative
Transom international
09.2000 - 10.2011
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
Education
Medical Office Assistant
Trillium College
5 2020
Languages
English
Professional Working
Certification
Ontarians with Disabilities Act Certificate
Worker and Safety Awareness Certificate
Life Saver 101 First Aid and CPR Certificate
IPAC Core Competencies: Health Care Provider Certificate
IPAC Core Competencies: Chain of Transmission and Risk Assessment Certificate
Education and Training
true,other
Timeline
Breakfast Server
Westview center 4 women
10.2020 - 10.2021
Donation Sorter
Westview Center 4 Women
12.2016 - 07.2017
Customer Service Representative
Transom international
09.2000 - 10.2011
Medical Office Assistant
Trillium College
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