Melisa Ormesher
Cobourg,ON
Summary
Dynamic administrative professional with proven expertise in office administration and customer service, honed at Our Neighbourhood Realty. Excelled in leveraging computer skills and professional communication to enhance workflow optimization and client relations. Demonstrated ability to improve operational efficiency and foster a positive work environment, showcasing a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Our Neighbourhood Realty
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Utilized Broker Bay to schedule and coordinate showings for property listings.
- Designed a monthly events calendar using Canva for distribution.
- Organized and promoted events on Eventbrite and social media platforms.
- Produced a weekly newsletter using Constant Contact.
- Greeted visitors and clients professionally
- Received deposit cheques and deposited them at the bank
- Managed inbound phone calls and emails by promptly addressing inquiries and guiding individuals to the relevant department or contact person as needed
- Contributed to social media by creating and sharing posts and announcements as required.
- Maintained updated company directories.
- Reviewed documents in Transaction Desk, ensuring completeness and accuracy, and communicated with agents for necessary corrections.
- Leveraged Asana for collaborative task management across various processes.
- Tracked and managed inventory of office supplies.
- Performed data entry
- Used Canva to create various posters, signs, social media announcements and banners for events
Keyholder & Sales Associate
Marks
10.2019 - 08.2023
- Completed store opening and closing procedures.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored and supported sales associates to contribute to the store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
No Degree - Office Administration
Algonquin College
Ottawa, ON08.2023
High School Diploma -
Collingwood Collegiate Institute
Collingwood, ON06.2003
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
- Microsoft Office Suite
- Professional Communication
- Appointment Scheduling
- Professional and mature
Timeline
Administrative Assistant
Our Neighbourhood Realty
10.2023 - Current
Keyholder & Sales Associate
Marks
10.2019 - 08.2023
No Degree - Office Administration
Algonquin College
High School Diploma -
Collingwood Collegiate Institute
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