Melisa Mustafaja
Toronto
Summary
Detail-orientated student ready to use my expertise and skills with my strong work ethic and flexibility, to make a valuable contribution in a part time roll. I am looking for a chance to increase my knowledge and skill set.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Scaddabush Italian Kitchen & Bar
10.2024 - Current
- Provided exceptional customer service in a high-volume restaurant, ensuring a welcoming and engaging dining experience
- Managed multiple tables efficiently, handling up to 200 guests per shift while maintaining accuracy and speed in order delivery
- Upsold menu items and promotions, contributing to an increase in average check size by approximately 20%
- Collaborated with kitchen staff and management to address customer needs and resolve any service issues promptly
Tutor
Private
09.2023 - Current
- Provided individualized tutoring to students with developmental disabilities, adapting teaching methods to accommodate unique learning styles
- Assisted students in various subjects by developing customized lesson plans, leading to an overall increase in academic performance
- Fostered confidence and independence in students through positive reinforcement and goal-setting strategies
Swim Instructor/Lifeguard
Felix's Swim School Junction
05.2022 - 09.2024
- Instructed swimming lessons for children and adults, improving technique, endurance, and water safety awareness
- Supervised pool activities, ensuring a safe environment and responding to emergencies as a certified lifeguard
- Taught students of varying skill levels, helping 100% of beginners progress to the next swim level within 12 weeks
- Communicated with parents to provide progress updates and personalized feedback for student development
Education
High School Diploma -
Martingrove Collegiate Institute
Toronto, Ontario09-2020
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Exceptional communication
- Guest complaint resolution
- Special requests handling
- Menu memorization
Certification
- High School French Certificate, 06/30/24
- High School Business Certificate, 06/30/24
- Standard First Aid, 05/01/21
- CPR (Cardiopulmonary Resuscitation), 05/01/22
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Hostess/Server
Scaddabush Italian Kitchen & Bar
10.2024 - Current
Tutor
Private
09.2023 - Current
Swim Instructor/Lifeguard
Felix's Swim School Junction
05.2022 - 09.2024
- High School French Certificate, 06/30/24
- High School Business Certificate, 06/30/24
- Standard First Aid, 05/01/21
- CPR (Cardiopulmonary Resuscitation), 05/01/22
High School Diploma -
Martingrove Collegiate Institute
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