Melisa Magana De La Rosa

• Recommended complementary purchases to customers, increasing revenue.
• Cleaned, closed, and secured store at end of shift.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Cleaning Airbnb, doing beds, cleaning washrooms and kitchen, vacuuming, and mopping.
• Team leader.
• Reduced complaints from clients by addressing their specific cleaning requests and preferences.

• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prioritized helping customers over completing other routine tasks in store.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Supported certain communities in poverty in Mexico and Panama.
Focused on children and women, providing emotional support and guiding them to have healthy relationships with themselves and others.

• Analyzed data regarding sales performance, identifying opportunities for continuous improvement within the team''s tactics and approach.
• Used SalesForce to handle current portfolio and prospective leads.
• Created and managed project plans, timelines and budgets.