Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Awards
Timeline
Generic

Melisa Blight

Calgary,AB

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Sandman Hotel
06.2015 - 01.2020
  • Worked with Mastro, Making Reservation, Checking in & cheking out guests.Balancing AR answering emails, Answering phone calls, Dealing with guests complaints
  • Order suplies for front of office
  • Worked all shifts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Accounts Payable Clerk

Premiere Suites
05.2010 - 06.2015
  • MYOB, Quick books, Accounts payable
  • Budgets, Invoicing, Fixed income, Teamwork, Power point, Hospitality, Customer satisfaction, Data analysis, Accounting, key account development, Biling process, Document Management, Document review, Time management, Financial reporting.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
  • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.
  • Evaluated financial records to detect errors and discrepancies.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
  • Assisted manager in conducting internal audits to analyze findings.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
  • Assisted in software migration projects, contributing to seamless transitions for Accounts Payable operations.
  • Streamlined interdepartmental communication through clear presentation of accounting data relating to supplier payments.

Education

Secondary School -

Brooks Comp
Brooks, AB

Skills

  • Customer Service
  • Front Office
  • Reception
  • Front Desk
  • Guest Service
  • Budgeting
  • Quickbooks
  • Accounting
  • Receptionist
  • Outlook
  • Accounts Payable
  • Administrative Assistant
  • Billing
  • Microsoft Excel
  • Word
  • Guest Services
  • Office Management
  • Financial Report Writing
  • Account Management
  • Account Reconciliation
  • Personal Assistant Experience
  • Phone Etiquette
  • Accounts Receivable

Certification

World Host, Present, Bronze

Languages

English

Personal Information

Title: Accounts payable or Admin assistant

Awards

  • World Host, 2015
  • World Host, 2019
  • Bronze award in customer serice, 2019
  • Customer Service, 2020

Timeline

Front Desk Clerk

Sandman Hotel
06.2015 - 01.2020

Accounts Payable Clerk

Premiere Suites
05.2010 - 06.2015

Secondary School -

Brooks Comp

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Melisa Blight