Meline Mirzoyan
Summary
Certified Project Management Associate with expertise in coordinating diverse projects and utilizing a wide range of project management tools to ensure exceptional outcomes. Strong foundation in customer relations and stakeholder communication to drive client satisfaction and foster long-term relationships. Recognized for creative thinking, problem-solving abilities, and meticulous attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Bensussen Deutsch & Associates
10.2022 - 04.2024
- Created presentations for sales proposals, maintained correspondence and management reports
- Updated and maintained orders through the internal computer system/ Salesforce
- Sourced products, ideated based on differentiation strategy and client needs
- Worked as a team with sales, production, creative services, accounting, warehouse and partners to ensure timely delivery and client satisfaction
Instructor in Adult Education
Pathways Educational Services
07.2022 - 10.2022
- Educated students on MS Office Suite and MS Project Software to enhance their career options
- Adapted teaching methods and materials to meet students' varying needs, prepared and administered lessons based on their level of knowledge, pace and time allocation
Customer Service Associate
Zara Canada
02.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Answered the constant flow of customer calls with minimal wait times
- Improved sales and product knowledge on a continuous basis to provide optimal service and achieve quotes
Operations Coordinator
Silver Raven LTD
06.2016 - 02.2018
- Planned and organized logistical operations, and daily management of vendor and client relations
- Identified and communicated opportunities to improve operational efficiency
- Updated social media regularly (Facebook, Instagram)
- Gathered client requirements and analyzed information based on target audience needs
Translator/ Terminologist/ English teacher
Institute of Biochemistry, National Academy of Sciences
01.2014 - 03.2016
- Written and verbal translation in English from Armenian and Russian languages or vice-versa
- Proofreading and editing scientific publications in the field of biochemistry
- Terminological research for chemical and biochemical databases of the Institute
- English language classes for the staff of the Institute
- Correspondence with international and local partners
- Archival work, collecting data
Festival Coordinator
ReAnimania International Animation Film Festival
09.2012 - 01.2014
- Organized and coordinated Festival events, such as screenings, workshops, masterclasses, lectures, exhibitions, media conferences
- Organized and managed recruitment and coordination of40 volunteers for the Festival, including pre-/post-Festival production
- Wrote and proofread marketing messages and collaterals, prepared marketing blogs, email campaigns, press releases, and looked after social media marketing
- Carried out archival work, raked through new films to be presented and communicated with film producers, companies, partner organizations, institutions and festivals
- Evaluated the Festival and gave feedback to senior management
Project Associate
Cultural Not-For-Profit Organization “Drustvo Medkulturnih Povezav”
09.2011 - 07.2012
- Co-conducted and co-organized over16 workshops, training seminars, forums, debates aimed at international cooperation, communication and relations
- Collected data on youth projects and cultural not-for-profit organizations for cooperation
- Wrote articles on Eastern cultures, traditions and lifestyle
Education
Graduate Certificate - Project Management
Sheridan College
Mississauga, ON01.2020
Bachelor's degree - English Philology and Intercultural Communications
Yerevan State Brusov University
01.2007
Skills
- Project Planning and Execution
- Event Coordination & Event Management
- MS Office Suite and MS Project
- Client Relationship Building
- Problem Solving
- Time Management
- Salesforce
- Customer Service
- Sourcing
- Ideation
LNGG
Fluent in English, Russian & Armenian
Certification
- Advertising Specialist Certificate, Promotional Products Association International (PPAI),2022
- Creative Problem Solving Training Course, Slovenia,2012
- Non-formal Education vs Formal Education Training Course, Netherlands,2012
- Intercultural Youth Exchange Program on National Identity Learning Course, Poland,2011
- Intercultural Dialoguing Training Course, Armenia,2010
- Module Course, Czech Republic,2007
Timeline
Client Services Coordinator
Bensussen Deutsch & Associates
10.2022 - 04.2024
Instructor in Adult Education
Pathways Educational Services
07.2022 - 10.2022
Customer Service Associate
Zara Canada
02.2018 - 10.2020
Operations Coordinator
Silver Raven LTD
06.2016 - 02.2018
Translator/ Terminologist/ English teacher
Institute of Biochemistry, National Academy of Sciences
01.2014 - 03.2016
Festival Coordinator
ReAnimania International Animation Film Festival
09.2012 - 01.2014
Project Associate
Cultural Not-For-Profit Organization “Drustvo Medkulturnih Povezav”
09.2011 - 07.2012
Bachelor's degree - English Philology and Intercultural Communications
Yerevan State Brusov University
Graduate Certificate - Project Management
Sheridan College
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