Meline Mirzoyan
Summary
Certified Project Management Associate with expertise in coordinating diverse projects and utilizing a wide range of project management tools to ensure exceptional outcomes. Strong foundation in customer relations and stakeholder communication to drive client satisfaction and foster long-term relationships. Recognized for creative thinking, problem-solving abilities, and meticulous attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Bensussen Deutsch & Associates
Waterloo, ON
10.2022 - 04.2024
- Created presentations for sales proposals, maintained correspondence and management reports
- Updated and maintained orders through the internal computer system/ Salesforce
- Sourced products, ideated based on differentiation strategy and client needs
- Worked as a team with sales, production, creative services, accounting, warehouse and partners to ensure timely delivery and client satisfaction
Instructor in Adult Education
Pathways Educational Services
Kitchener, ON
07.2022 - 10.2022
- Educated students on MS Office Suite and MS Project Software to enhance their career options
- Adapted teaching methods and materials to meet students' varying needs, prepared and administered lessons based on their level of knowledge, pace and time allocation
Customer Service Associate
Zara Canada
Mississauga, ON
02.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Answered the constant flow of customer calls with minimal wait times
- Improved sales and product knowledge on a continuous basis to provide optimal service and achieve quotes
Operations Coordinator
Silver Raven LTD
Oakville, ON
06.2016 - 02.2018
- Planned and organized logistical operations, and daily management of vendor and client relations
- Identified and communicated opportunities to improve operational efficiency
- Updated social media regularly (Facebook, Instagram)
- Gathered client requirements and analyzed information based on target audience needs
Translator/ Terminologist/ English teacher
Institute of Biochemistry, National Academy of Sciences
Yerevan, Armenia
01.2014 - 03.2016
- Written and verbal translation in English from Armenian and Russian languages or vice-versa
- Proofreading and editing scientific publications in the field of biochemistry
- Terminological research for chemical and biochemical databases of the Institute
- English language classes for the staff of the Institute
- Correspondence with international and local partners
- Archival work, collecting data
Festival Coordinator
ReAnimania International Animation Film Festival
Yerevan, Armenia
09.2012 - 01.2014
- Organized and coordinated Festival events, such as screenings, workshops, masterclasses, lectures, exhibitions, media conferences
- Organized and managed recruitment and coordination of40 volunteers for the Festival, including pre-/post-Festival production
- Wrote and proofread marketing messages and collaterals, prepared marketing blogs, email campaigns, press releases, and looked after social media marketing
- Carried out archival work, raked through new films to be presented and communicated with film producers, companies, partner organizations, institutions and festivals
- Evaluated the Festival and gave feedback to senior management
Project Associate
Cultural Not-For-Profit Organization “Drustvo Medkulturnih Povezav”
Ljubljana, Slovenia
09.2011 - 07.2012
- Co-conducted and co-organized over16 workshops, training seminars, forums, debates aimed at international cooperation, communication and relations
- Collected data on youth projects and cultural not-for-profit organizations for cooperation
- Wrote articles on Eastern cultures, traditions and lifestyle
Education
Graduate Certificate - Project Management
Sheridan College
Mississauga, ON01.2020
Bachelor's degree - English Philology and Intercultural Communications
Yerevan State Brusov University
01.2007
Skills
- Project Planning and Execution
- Event Coordination & Event Management
- MS Office Suite and MS Project
- Client Relationship Building
- Problem Solving
- Time Management
- Salesforce
- Customer Service
- Sourcing
- Ideation
LNGG
Fluent in English, Russian & Armenian
Certification
- Advertising Specialist Certificate, Promotional Products Association International (PPAI),2022
- Creative Problem Solving Training Course, Slovenia,2012
- Non-formal Education vs Formal Education Training Course, Netherlands,2012
- Intercultural Youth Exchange Program on National Identity Learning Course, Poland,2011
- Intercultural Dialoguing Training Course, Armenia,2010
- Module Course, Czech Republic,2007
Timeline
Client Services Coordinator
Bensussen Deutsch & Associates
10.2022 - 04.2024
Instructor in Adult Education
Pathways Educational Services
07.2022 - 10.2022
Customer Service Associate
Zara Canada
02.2018 - 10.2020
Operations Coordinator
Silver Raven LTD
06.2016 - 02.2018
Translator/ Terminologist/ English teacher
Institute of Biochemistry, National Academy of Sciences
01.2014 - 03.2016
Festival Coordinator
ReAnimania International Animation Film Festival
09.2012 - 01.2014
Project Associate
Cultural Not-For-Profit Organization “Drustvo Medkulturnih Povezav”
09.2011 - 07.2012
Bachelor's degree - English Philology and Intercultural Communications
Yerevan State Brusov University
Graduate Certificate - Project Management
Sheridan College