Melinda Storey
Weyburn,Saskatchewan
Summary
Dedicated Direct Support Professional with a track record of crisis intervention and community integration at Weyburn Wor-Kin Shop. Excelled in customer service roles, enhancing client satisfaction through active listening and informed recommendations. Skilled in adaptive equipment use and certified in CPR/AED, demonstrating professionalism and reliability. Achieved positive feedback by fostering inclusion and supporting personal client goals.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Weyburn Wor-Kin Shop
01.2022 - 04.2024
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Part Time Customer Service Representative
#511 SLGA
11.2019 - 02.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
7 L
10.2014 - 08.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Diploma - Early Childhood Development Program
SIAST
Saskatoon, SK05-1991
Skills
- Adaptive equipment use
- Personal hygiene
- Decision-making support
- Professionalism
- Reliability
- Toileting assistance
- Certified in CPR/AED
Timeline
Direct Support Professional
Weyburn Wor-Kin Shop
01.2022 - 04.2024
Part Time Customer Service Representative
#511 SLGA
11.2019 - 02.2022
Receptionist
7 L
10.2014 - 08.2018
Diploma - Early Childhood Development Program
SIAST
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