Melinda Savala
Highland
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Concentra Urgent Care
San Bernardino
06.2025 - 11.2025
- Greeted patients and visitors warmly upon arrival at the urgent care facility.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone inquiries and directed calls to appropriate staff members promptly.
- Processed patient payments and managed cash handling accurately at the reception.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Front End Supervisor
Walmart
San Bernardino
07.2015 - 08.2024
- Supervised front end associates to ensure smooth customer service operations.
- Trained new employees on register procedures and customer interaction techniques.
- Coordinated daily schedules to optimize staff coverage during peak hours.
- Collaborated with management to improve front end efficiency and workflow processes.
- Conducted regular training sessions to reinforce product knowledge among staff members.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Rialto Adult Education
Rialto, CASkills
- Customer service
- Appointment scheduling
- Cash handling
- Staff training
- Effective communication
- Team leadership
- Multitasking and organization
- Office organization
- Time management
- Office administration
Volunteer Work
- Volunteered at my local church The Way World Outreach for the Women’s and Children’s home on weekends. I was in charge of kids ages 2-17 some with disabilities. I had to plan out their day, their meals and fun activities to do with them while I was there from 9am to 6pm.
Timeline
Front Desk Receptionist
Concentra Urgent Care
06.2025 - 11.2025
Front End Supervisor
Walmart
07.2015 - 08.2024
Rialto Adult Education