Melinda Laari
Sudbury,ON
Summary
Hardworking and passionate job seeker with strong interpersonal skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Benefits Officer
Canada Revenue Agency
Greater Sudbury, ON
02.2020 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of documents and records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry individuals.
- Provided service when addressing client inquiries or concerns via phone calls.
Benefits Officer
Canada Revenue Agency
Greater Sudbury, ON
02.2019 - 08.2019
- Handled sensitive information with discretion, maintaining confidentiality of documents and records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry individuals.
- Provided service when addressing client inquiries or concerns via phone calls.
Retail Sales Associate
Canadian Tire
New Sudbury, ON
04.2018 - 06.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Classroom Volunteer
Village of Hope
Mwanza, Tanzania
07.2017 - 12.2017
- Enhanced student comprehension by implementing visual aids and hands-on activities in lessons.
- Mentored struggling students, leading to improved academic performance and confidence.
- Facilitated small group sessions for targeted skill-building in reading, writing, and math.
- Aided teachers with grading assignments and tracking student progress throughout the school year.
- Collaborated with educators to develop engaging lesson plans tailored to diverse learning styles.
- Served as a positive role model for students by demonstrating respectfulness, responsibility, empathy, kindness, and integrity at all times during my volunteer work at the school.
Benefits Officer
Canada Revenue Agency
Greater Sudbury, ON
02.2017 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of documents and records.
- Provided service when addressing client inquiries or concerns via phone calls.
Education
Bachelor of Education -
Lakehead University
Orillia, ONBachelor of Arts -
Laurentian University
Greater Sudbury, ON04.2015
Skills
- Customer Interaction
- Eligibility Determinations
- Reading Comprehension
- Toddler-Preschool Age-Group Experience
- Caring and Empathetic Demeanor
- Computer and Microsoft Office Skills
Timeline
Benefits Officer
Canada Revenue Agency
02.2020 - 12.2023
Benefits Officer
Canada Revenue Agency
02.2019 - 08.2019
Retail Sales Associate
Canadian Tire
04.2018 - 06.2019
Classroom Volunteer
Village of Hope
07.2017 - 12.2017
Benefits Officer
Canada Revenue Agency
02.2017 - 07.2017
Bachelor of Education -
Lakehead University
Bachelor of Arts -
Laurentian University