Melinda Laari
Sudbury,ON
Summary
Hardworking and passionate job seeker with strong interpersonal skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Benefits Officer
Canada Revenue Agency
02.2020 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of documents and records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry individuals.
- Provided service when addressing client inquiries or concerns via phone calls.
Benefits Officer
Canada Revenue Agency
02.2019 - 08.2019
- Handled sensitive information with discretion, maintaining confidentiality of documents and records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry individuals.
- Provided service when addressing client inquiries or concerns via phone calls.
Retail Sales Associate
Canadian Tire
04.2018 - 06.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Classroom Volunteer
Village of Hope
07.2017 - 12.2017
- Enhanced student comprehension by implementing visual aids and hands-on activities in lessons.
- Mentored struggling students, leading to improved academic performance and confidence.
- Facilitated small group sessions for targeted skill-building in reading, writing, and math.
- Aided teachers with grading assignments and tracking student progress throughout the school year.
- Collaborated with educators to develop engaging lesson plans tailored to diverse learning styles.
- Served as a positive role model for students by demonstrating respectfulness, responsibility, empathy, kindness, and integrity at all times during my volunteer work at the school.
Benefits Officer
Canada Revenue Agency
02.2017 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of documents and records.
- Provided service when addressing client inquiries or concerns via phone calls.
Education
Bachelor of Education -
Lakehead University
Orillia, ONBachelor of Arts -
Laurentian University
Greater Sudbury, ON04.2015
Skills
- Customer Interaction
- Eligibility Determinations
- Reading Comprehension
- Toddler-Preschool Age-Group Experience
- Caring and Empathetic Demeanor
- Computer and Microsoft Office Skills
Timeline
Benefits Officer
Canada Revenue Agency
02.2020 - 12.2023
Benefits Officer
Canada Revenue Agency
02.2019 - 08.2019
Retail Sales Associate
Canadian Tire
04.2018 - 06.2019
Classroom Volunteer
Village of Hope
07.2017 - 12.2017
Benefits Officer
Canada Revenue Agency
02.2017 - 07.2017
Bachelor of Education -
Lakehead University
Bachelor of Arts -
Laurentian University
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