Melinda Jee
Chatham,Canada
Summary
With a wealth of experience in delivering outstanding customer service, I excel in communication and problem-solving, ensuring efficient resolution of inquiries and issues while maintaining top-notch standards. My emphasis on teamwork and adaptability enables me to seamlessly adapt to evolving requirements. Recognized for my dependability, empathy, and goal-oriented mindset, I thrive in demanding circumstances.
Overview
26
26
years of professional experience
Work History
Direct Support Worker
Community Living
01.2013 - Current
- Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
- Improved quality of life for clients through compassionate care and effective communication.
- Assisted in meal planning and preparation that catered to specific dietary requirements while promoting healthy eating habits.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated community integration by accompanying person's accessing services on outings and encouraging social interactions.
Call In Early Childhood Educator
Kids Stuff on the Thames
01.2013 - 07.2020
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered safe and nurturing classroom environment, allowing children to explore and learn confidently.
- Modeled positive behavior and communication skills for students.
- Organized and supervised large and small group activities.
- Adapted teaching methods and materials to meet diverse needs of children, ensuring inclusive learning experience.
Customer Service Representative
Nucomm/Transcom North America
01.2005 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Canadian Managed Networks
01.2003 - 12.2004
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Negotiated solutions in challenging situations to retain customer loyalty.
Customer Service Representative
Sprint Canada
01.2001 - 12.2003
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier/Customer Service
Tim Horton’s
01.1999 - 12.2001
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Child & Youth Worker Diploma -
St. Clair College
Chatham, ON01.2013
Early Childhood Education Diploma -
St. Clair College
Chatham, ON01.2012
Business Administration Diploma -
Ontario Business College
Chatham, ON01.1997
Ontario Secondary School Diploma -
John McGregor Secondary School
Chatham, ON01.1996
Skills
- First aid and CPR
- Time management
- Active listening
- Conflict resolution
- Excellent communication
- Organizational skills
References
Available Upon Request
Timeline
Direct Support Worker
Community Living
01.2013 - Current
Call In Early Childhood Educator
Kids Stuff on the Thames
01.2013 - 07.2020
Customer Service Representative
Nucomm/Transcom North America
01.2005 - 12.2010
Customer Service Representative
Canadian Managed Networks
01.2003 - 12.2004
Customer Service Representative
Sprint Canada
01.2001 - 12.2003
Cashier/Customer Service
Tim Horton’s
01.1999 - 12.2001
Early Childhood Education Diploma -
St. Clair College
Business Administration Diploma -
Ontario Business College
Ontario Secondary School Diploma -
John McGregor Secondary School
Child & Youth Worker Diploma -
St. Clair College
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