MELINDA GEORGE
Winnipeg,MB
Summary
Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into technical requirements. Collaborative team player focused on achieving results and adapting to changing project dynamics.
Overview
35
35
years of professional experience
Work History
Senior Business Analyst
Government Of New Brunswick - Service New Brunswick
08.2025 - 10.2025
- Facilitated workshops to gather requirements, aligning project objectives with organizational goals.
- Reviewed and understand the current system and identifying barriers and challenges for in-house development
- Wrote the Current Systems Analysis and develop AS-IS business process diagram
- Wrote business requirements documents which included scope, stakeholders requirements, solution requirements
Senior Business Analyst
Transportation Safety Board
12.2024 - 04.2025
- Translated business requirements into scalable, event-driven technical specifications leveraging MS Azure Functions for automation, data processing and system integration
- Facilitated backlog grooming, sprint planning and user story creation to ensure alignment between business objectives and technical deliverables
- Documented features and user stories, managed product backlog, bug and change request logging. This included attending daily scrum and sprint planning meetings and coordinating with the development team to provide updates of user stories and features ready for sprint planning including creating and executing test plans
Senior Business Architect
Canadian Coast Guard - DFO
12.2023 - 02.2025
- Analyzed current state processes and recommended improvements for efficiency gains.
- Facilitated workshops to identify stakeholder needs and drive consensus on solutions.
- Created comprehensive documentation of business requirements and wireframe designs.
- Developed wireframes of the TO BE systems
- Developed the functional and non-functional specifications
- Facilitated a future-state design review with heads and systems analysts for confirmation before presenting to the stakeholders and achieve consensus on the proposed improvements
- Presented initial and final review and recommendations to the Senior Management team, resulting approval of the proposal and workflows.
Senior Business Analyst
Canadian Space Agency
02.2023 - 01.2024
- Reviewed and analyzed categories of the application tool for CSA investment tracker
- Analyzed data and their uses of every category
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Wrote manuals for the app with the knowledge acquired and collaboration with stakeholders
- Developed strategy on how to record the manual to be developed for users of the tool
Senior Systems/Business Analyst
Department of National Defence - HR-CiV
07.2022 - 08.2024
- Developed and documented business requirements for system enhancements and process improvements.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Facilitated workshops to gather stakeholder input and align project objectives with strategic goals.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Presented findings and recommendations to senior leadership, influencing strategic planning efforts.
- Developed the AS-IS business processed for each unit within HR-CiV
Business Analyst
Department of National Defense
11.2019 - 12.2023
- Analyzed and improved the current career path of RCAF officers' occupation business processes to identify inefficiencies and recommend improvements.
- Developed and maintained project documentation to support decision-making and strategy formulation.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Business/Systems Analyst
Manitoba Telecom Services
10.2014 - 10.2016
- Documented the current state business process of Customer Care Department and Retail users
- Documented traceability matrix to align with the business requirements and always keep them updated to ensure that they are met
- Provided support to system users by configuration of access to various deployment environments
- Provided configuration support to report development within the environment. This included type of transaction keys required to generate specific report for the user
- Developed test strategy, scope and governance for the testing to be conducted
- Facilitated stakeholder meetings to ensure alignment on project goals and deliverables.
- Developed test scripts and test cases for testing environment
- Executed test cases focusing on data flow interfaces to ensure different systems and components work together seamlessly as a complete system
- Participated in all data migration activities from data cleaup, mapping fields, testing at each stage and ensuring stakeholder communication
- Logged and monitor defects and fixes
Business Analyst
Manitoba Telecom System
11.2006 - 12.2010
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Led a cross functional workshops and captured stakeholders input to integrate into business requirements
- Improved business processes by analyzing current practices and recommending optimization strategies
- Developed test cases and test scripts to ensure requirements are met
- Developed a Business Requirements matrix to ensure alignment with business requirements deliverables and timelines
- Developed workflow process mapping
Business/QA Analyst
Manitoba Telecom Services
06.2005 - 10.2007
- Developed business requirements elicited from stakeholders that impacted RMCA/FCC.
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.
- Analyzed test results and provided actionable insights to improve product performance and user experience.
- Logged defects and discussed with developers to ensure common understanding of the system functionalities and monitor turnaround of bug fixes and retest fixes
Business QA Analyst
Manitoba Telecom Services
11.2002 - 12.2007
- Executed comprehensive test plans to ensure software quality and functionality.
- Analyzed system requirements and developed detailed test cases for various applications.
- Collaborated with cross-functional teams to identify, document, and resolve defects.
- Designed automated test scripts using industry-standard tools to enhance testing efficiency.
- Conducted regression testing to validate software updates and new features for reliability.
- Led root cause analysis sessions to identify process improvements and reduce defect rates.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
SAP Application Advisor
Manitoba Telephone System
10.1999 - 11.2002
- Developed and implemented strategies to enhance client engagement and satisfaction.
- Supported SAP database systems with configuration of access to specific roles to ensure users have access to the required data and transaction keys necessary to perform their job duties
- Supported SAP database systems of authorization of access of what users are allowed to do and which transaction keys they are authorized to access database
- Collaborated with cross-functional teams to streamline workflow processes and improve efficiency.
- Managed client relationships, ensuring consistent communication and alignment with business goals.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Customer Service Representative
Manitoba Telecom Services
11.1990 - 10.1999
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Led initiatives to reduce response times, increasing efficiency across the support team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate of Completion - Power BI (Self-paced)
LinkedIn Training
Online07-2025
Certificate of Completion - Agile Requirements Foundation
LinkedIn Training
Online04-2022
Certificate of Completion - Business Benefits Realizations Foundations
LinkedIn Training
Online04-2022
Certificate of Completion - Business Analysis Foundation (Self-paced)
LinkedIn Training
Online04-2022
Certificate of Completion - Intro To Business Analysis (Self-paced)
LinkedIn Training
Online04-2022
Certificate of Completion - Data Reporting And Analysis
LinkedIn Training
Online03-2022
Record of Achievement - SAP Business ByDesign Administration
SAP Online Course
Online10-2021
Certificate of Completion - SQL Essential Training (Self-paced)
LinkedIn Training
Online10-2021
Record of Achievement - Fundamentals of Red Hat Ent Linux For SAP Solution
SAP Online Course
Online05-2021
Record of Participation - Integration Advisor Capability of SAP Int Suite
SAP Online Course
Online04-2021
Record of Achievement - SAP Integrated Intelligent Suite
SAP Online Course
Online02-2021
Record of Achievement - SAP Business ByDesign Project-Based Suite
SAP Online Course
Online01-2021
Record of Achievement - SAP Business ByDesign CRM
SAP Online Course
Online12-2020
Record of Achievement - SAP S/4 HANA Business Process: Lead-to-Cash
SAP Online Course
Online08-2019
Record of Achievement - Built-in Analytics in SAP Business ByDesign
SAP Online Course
Online07-2019
Exam Prep - PMP Exam Prep (Self-paced)
Online
Online05-2019
Diploma - Citizenship And Immigration Case Processing
Legal And Professional Education College
Ontario 09-2018
Record of Participation - SAP Business ByDesign Project Based Services
SAP Online Course
Online06-2018
No Degree - Fitness Instructor Specialist
Morfit Training Centre
Distance Education11-2017
Record of Participation - SAP Business ByDesign Financials (Self-paced)
SAP Online Course
Online04-2017
Diploma With Honour - Software Development
Red River College
Winnipeg MB05-2003
Certificate With Honour - Information Systems Programmer Analyst
Red River College
Winnipeg05-2001
Skills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Process mapping and Business process mapping
- Business process improvement
- Data analysis expertise
- SAP
- Systems analysis
- Team collaboration
- Quality assurance
- Microsoft Office Suite
Languages
English
Native or Bilingual
French
Elementary
Timeline
Senior Business Analyst
Government Of New Brunswick - Service New Brunswick
08.2025 - 10.2025
Senior Business Analyst
Transportation Safety Board
12.2024 - 04.2025
Senior Business Architect
Canadian Coast Guard - DFO
12.2023 - 02.2025
Senior Business Analyst
Canadian Space Agency
02.2023 - 01.2024
Senior Systems/Business Analyst
Department of National Defence - HR-CiV
07.2022 - 08.2024
Business Analyst
Department of National Defense
11.2019 - 12.2023
Business/Systems Analyst
Manitoba Telecom Services
10.2014 - 10.2016
Business Analyst
Manitoba Telecom System
11.2006 - 12.2010
Business/QA Analyst
Manitoba Telecom Services
06.2005 - 10.2007
Business QA Analyst
Manitoba Telecom Services
11.2002 - 12.2007
SAP Application Advisor
Manitoba Telephone System
10.1999 - 11.2002
Customer Service Representative
Manitoba Telecom Services
11.1990 - 10.1999
Certificate of Completion - Power BI (Self-paced)
LinkedIn Training
Certificate of Completion - Agile Requirements Foundation
LinkedIn Training
Certificate of Completion - Business Benefits Realizations Foundations
LinkedIn Training
Certificate of Completion - Business Analysis Foundation (Self-paced)
LinkedIn Training
Certificate of Completion - Intro To Business Analysis (Self-paced)
LinkedIn Training
Certificate of Completion - Data Reporting And Analysis
LinkedIn Training
Record of Achievement - SAP Business ByDesign Administration
SAP Online Course
Certificate of Completion - SQL Essential Training (Self-paced)
LinkedIn Training
Record of Achievement - Fundamentals of Red Hat Ent Linux For SAP Solution
SAP Online Course
Record of Participation - Integration Advisor Capability of SAP Int Suite
SAP Online Course
Record of Achievement - SAP Integrated Intelligent Suite
SAP Online Course
Record of Achievement - SAP Business ByDesign Project-Based Suite
SAP Online Course
Record of Achievement - SAP Business ByDesign CRM
SAP Online Course
Record of Achievement - SAP S/4 HANA Business Process: Lead-to-Cash
SAP Online Course
Record of Achievement - Built-in Analytics in SAP Business ByDesign
SAP Online Course
Exam Prep - PMP Exam Prep (Self-paced)
Online
Diploma - Citizenship And Immigration Case Processing
Legal And Professional Education College
Record of Participation - SAP Business ByDesign Project Based Services
SAP Online Course
No Degree - Fitness Instructor Specialist
Morfit Training Centre
Record of Participation - SAP Business ByDesign Financials (Self-paced)
SAP Online Course
Diploma With Honour - Software Development
Red River College
Certificate With Honour - Information Systems Programmer Analyst
Red River College