Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Melinda Cruz

Madera

Summary

Dynamic professional with extensive experience at bj gas&liquor, excelling in cash handling and customer service. Proven track record of enhancing customer satisfaction through personalized service and effective sales analysis. Skilled in transaction processing and team leadership, consistently exceeding productivity standards while maintaining a well-organized environment. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

27
27
years of professional experience

Work History

Head Cashier

bj gas&liquor
Madera
01.2021 - 12.2023
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed payments promptly for customers to exceed productivity standards.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Helped customers find specific products, answered questions, and offered product advice.

Housekeeping Room Attendant

La Quinta
Madera
01.2021 - 12.2021
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Provided guests with information on hotel services and room features.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Kept up-to-date records of items cleaned in each room.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Organized storage areas for efficient access to materials and supplies.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

PBX Operator

Radisson
Fresno
01.1997 - 12.2003
  • Took messages from callers and accurately relayed details to intended staff.
  • Followed up with customers after receiving complaints or feedback about services provided.
  • Used reference files to answer simple questions about client business.
  • Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
  • Provided customer service support by answering questions, resolving issues, and providing information.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Escalated complex customer service issues to management when necessary.
  • Assisted external callers with department directory information as needed.
  • Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
  • Assisted in training new PBX operators on how to use the system correctly.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Handled customer requests efficiently while maintaining professionalism at all times.
  • Transferred calls to the correct departments or individuals in accordance with established procedures.
  • Identified potential customer needs and offered additional services when applicable.
  • Processed incoming or outgoing mail, packages or deliveries.

Education

High School Diploma -

Mclane High
Fresno, CA
06-1992

Skills

  • Point-of-sale systems
  • Cash handling
  • Customer service
  • Sales analysis
  • Inventory management
  • Visual merchandising
  • Transaction processing
  • Team leadership
  • Conflict resolution
  • Data entry
  • Problem solving
  • Communication skills

Languages

Spanish
Limited

Accomplishments

  • During my life there was alot of bad,and for that this made who i am today very helpful strong minded. willing to take on what comes my way with a smile and great additued.

Affiliations

Love to dance skate withe my kid's have family fun.

References

References available upon request.

Timeline

Head Cashier

bj gas&liquor
01.2021 - 12.2023

Housekeeping Room Attendant

La Quinta
01.2021 - 12.2021

PBX Operator

Radisson
01.1997 - 12.2003

High School Diploma -

Mclane High

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Melinda Cruz