Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Covarrubias

Merced

Summary

Accomplished Optician with a proven track record at Luxottica Retail, adept in optical measurements and delivering exceptional customer service. Expertise in customizing eyewear for the perfect fit and enhancing customer satisfaction through detailed product education. Skilled in insurance verification and leveraging computer skills to streamline operations, significantly contributing to business growth.

Overview

23
23
years of professional experience

Work History

Optician

Luxottica Retail
11.2014 - Current
  • Calibrated seg heights, pupillary distance and OC heights to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from lab for accuracy before dispensing eyewear to prevent potential errors or guest dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision insurance companies
  • Educating guests on current products to best fit their optical needs.
  • Frame selections and eyewear repair.

Optician

Turlock Family Vision
09.2009 - 10.2014
  • Aided patients in selection of eyeglass frames appropriate for prescription and style preferences.
  • Buyer of inventory products in demand for growth of the practice.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Insurance billing, setting appointments, preparing worksheets and research for meetings to discuss business growth of the practice

Optician

Stanton Optical
09.2008 - 09.2009
  • Calibrated seg heights, pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.

Optician

Gateway Optometric Center
08.2005 - 06.2008
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.

Optician

Atwater Optometry
08.2001 - 07.2005
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Education

High School Diploma -

Atwater High School
Atwater, CA

Skills

  • Customer service
  • Insurance verification
  • Optical measurements
  • Computer skills

Timeline

Optician

Luxottica Retail
11.2014 - Current

Optician

Turlock Family Vision
09.2009 - 10.2014

Optician

Stanton Optical
09.2008 - 09.2009

Optician

Gateway Optometric Center
08.2005 - 06.2008

Optician

Atwater Optometry
08.2001 - 07.2005

High School Diploma -

Atwater High School

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Melinda Covarrubias