Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELINDA CAIN

North York,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.

Friendly Experienced Customer Service Professional with 20-plus years in Customer Service in Various industries, eager to form relationships with clients and customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate/Stock Personnel/Cashier

Pennington's
10.2011 - 03.2019
  • #1. Helped customers complete purchases, locate items, and join reward programs.
  • #2. Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • #3. Connected with customers to support positive transaction experiences and address service concerns.
  • #4. Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • #5. Performed end-of-shift cash-out operations according to store policies, maintaining accurate counts and receipt records.
  • #6. Increased sales by offering advice on purchases and promoting additional products.

Driver/Customer Service Representative

Rapid City Transportation
01.2016 - 12.2016
  • #1. Safely drove clients to and from appointments.
  • #2. Handled customer inquiries and suggestions courteously and professionally.
  • #3. Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • #4. Offered advice and assistance to customers, paying attention to special needs or wants.
  • #5. Performed prompt service to prioritize customer needs.
  • #6. Met customer call guidelines for service levels, time management, and productivity.

Manager

Clearwave Electronics
03.2011 - 11.2012
  • #1. Managed and motivated employees to be productive and engaged in work.
  • #2. Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • #3. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • #4. Cross-trained existing employees to maximize team agility and performance.
  • #6. Onboarded new employees with training and new hire documentation.
  • #8. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Cole Harbour High District High School
Dartmouth, Nova Scotia
06.1988

Skills

  • SKILLS AND QUALIFICATIONS
  • Windows, Microsoft Office Suite, and Excel
  • Retail Stock Management
  • Register Opening and Closing
  • Credit and Debit Card Processing
  • Customer Needs Assessments
  • Customer Relationship Management
  • Merchandising and Display
  • Computer Proficiency and Microsoft Office
  • Positive Customer Engagement
  • Engaging with Diverse Customers
  • Building Customer Loyalty
  • Merchandise Recommendations

Timeline

Driver/Customer Service Representative

Rapid City Transportation
01.2016 - 12.2016

Retail Sales Associate/Stock Personnel/Cashier

Pennington's
10.2011 - 03.2019

Manager

Clearwave Electronics
03.2011 - 11.2012

High School Diploma -

Cole Harbour High District High School

Similar Profiles

CREATE PROFILE
MELINDA CAIN