Melinda Apostolidis
Vancouver,BC
Summary
Experienced Mental Health Worker with 5 years of service pertaining to the Downtown Eastside of Vancouver. Confident in building rapport and voicing advocacy with community members, engaging in de-escalation, conflict mitigation, substance overdose response and emergency situations. Seasoned in working in exceptionally fast environments while maintaining open and clear communication with co-workers and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Worker
PHS Community Services Society
Vancouver, British Columbia
07.2019 - Current
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Assessed clients' mental health, abilities and disabilities to develop individualized treatment plans.
- Advocated for patients' rights and access to necessary health care services.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Maintained clean and well-organized environment for client happiness and safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Administered first aid and provided emergency response when necessary.
Photolab Manager, Cash Supervisor
Shoppers Drug Mart
Chilliwack, British Columbia
06.2015 - 07.2019
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Skills
- Confidentiality
- Safety and risk assessments
- Building rapport
- Case Documentation
- First-aid and CPR
- Hazardous Material Handling
- Complex Problem-Solving
- Cleaning and sanitizing
Certification
- Managing Hostile Interactions training - Mario Govorchin
- CPR/AED Level A
- Graduating Class of 2014 with Honours - GW Graham Secondary School
Timeline
Mental Health Worker
PHS Community Services Society
07.2019 - Current
Photolab Manager, Cash Supervisor
Shoppers Drug Mart
06.2015 - 07.2019
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