Melina Zavala
Eastvale
Summary
Detail-oriented professional with strong organizational skills and experience in process improvement. Known for delivering exceptional customer service and driving team performance to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
Army
Fallbrook, CA
10.2025 - Current
- Responded to employee inquiries regarding policies, benefits, and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Process Assistant
Amazon
Ontario, CA
01.2020 - Current
- Mentored junior team members on best practices in inventory management and order processing.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Ensured compliance with safety protocols while maintaining high standards of operational excellence.
- Facilitated regular team meetings to promote communication and address operational challenges effectively.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
FH Packaging
Ontario, CA
06.2024 - 08.2025
- Delivered exceptional customer support through effective issue resolution and product knowledge.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Utilized CRM software to track interactions and improve follow-up strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Manger
Smart And Final
Chino, CA
02.2018 - 10.2020
- Led team in achieving operational excellence and optimizing workflow efficiency.
- Oversaw daily operations, ensuring compliance with safety regulations and company standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2027
Graduate Certificate - Medical Assistant
UEI College
Ontario, CA05.2024
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Customer service
- Multitasking and organization
Timeline
Human Resources Specialist
Army
10.2025 - Current
Customer Service Representative
FH Packaging
06.2024 - 08.2025
Process Assistant
Amazon
01.2020 - Current
Manger
Smart And Final
02.2018 - 10.2020
Associate of Arts - Criminal Justice
Southern New Hampshire University
Graduate Certificate - Medical Assistant
UEI College