Well-versed professional and dedicated problem solver. Brings over 15 years of valuable expertise to current company. Attentive to detail with experience in improvements.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Center For Orthopedic Surgery
2024.02 - Current
Improve workflow efficiency by streamlining office processes and implementing solutions
Foster a positive work environment by resolving staff conflicts promptly and promoting open communication
Conduct performance evaluations for employees, identify areas for improvement and provide constructive feedback
Ensure compliance with company policies and industry regulations through regular audits and process updates
Lead Surgical Scheduler
Center for Orthopedic Surgery
2014.11 - 2024.02
Proficiently scheduled and managed surgical cases for multiple surgeons, according to established guidelines
Responsible for the daily maintenance of the schedule and all aspects of the scheduling process
Knowledge in multiple electronic health systems
Assisted with training new employees on proper techniques and protocols
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments
Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures
Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly
Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible
Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates
Verified insurance coverage and obtained pre-authorizations
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA
12.2024
Associate of Science - Business Administration
Los Angeles Valley College
Van Nuys, CA
06.2021
Skills
Office Workflow Support
Team Leadership
Staff Management
Administrative Support
Training and Coaching
Goal Setting
Process Improvement
Problem Solving
Timeline
Business Office Manager
Center For Orthopedic Surgery
2024.02 - Current
Lead Surgical Scheduler
Center for Orthopedic Surgery
2014.11 - 2024.02
Bachelor of Arts - Business Administration
California State University - Fullerton
Associate of Science - Business Administration
Los Angeles Valley College
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