Melina Sanvelian
Glendale
Summary
Well-versed professional and dedicated problem solver. Brings over 15 years of valuable expertise to current company. Attentive to detail with experience in improvements.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Center For Orthopedic Surgery
02.2024 - Current
- Improve workflow efficiency by streamlining office processes and implementing solutions
- Foster a positive work environment by resolving staff conflicts promptly and promoting open communication
- Conduct performance evaluations for employees, identify areas for improvement and provide constructive feedback
- Ensure compliance with company policies and industry regulations through regular audits and process updates
Lead Surgical Scheduler
Center for Orthopedic Surgery
11.2014 - 02.2024
- Proficiently scheduled and managed surgical cases for multiple surgeons, according to established guidelines
- Responsible for the daily maintenance of the schedule and all aspects of the scheduling process
- Knowledge in multiple electronic health systems
- Assisted with training new employees on proper techniques and protocols
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates
- Verified insurance coverage and obtained pre-authorizations
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA12.2024
Associate of Science - Business Administration
Los Angeles Valley College
Van Nuys, CA06.2021
Skills
- Office Workflow Support
- Team Leadership
- Staff Management
- Administrative Support
- Training and Coaching
- Goal Setting
- Process Improvement
- Problem Solving
Timeline
Business Office Manager
Center For Orthopedic Surgery
02.2024 - Current
Lead Surgical Scheduler
Center for Orthopedic Surgery
11.2014 - 02.2024
Bachelor of Arts - Business Administration
California State University - Fullerton
Associate of Science - Business Administration
Los Angeles Valley College
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