Melina Pham
Surrey,BC
Summary
Versatile real estate sales professional with extensive experience real estate sales. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results. MLS expert savvy to market conditions and customer preferences. Real Estate Agent recognized as polished communicator and team leader successful at building long-term relationships by establishing high levels of confidence and trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Realtor
RE/MAX Crest Realty
Vancouver, BC
06.2023 - Current
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Wrote contracts to outline sales and purchases of properties.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Realtor
Century 21
Surrey, British Columbia
04.2022 - 06.2023
- Collaborated with team members to achieve target results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Assisstant Manager
Bikini Village
Richmond, BC
11.2020 - 07.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cosmetic Sales Associate
Lancome, Hudsons Bay
Surrey
09.2014 - 10.2019
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Ranked among top sales performers, averaging over $220,000 sales annually.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Protected store assets and inventory via loss prevention procedures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Sauder School of Business For Real Estate
University of British Columbia
Vancouver, BC12.2018
Professional Global Makeup Artistry
Blanche McDonald Center
Vancouver, BC08.2014
Skills
- Title Search
- Real Estate Practices
- Market Research
- Client Needs Assessment
- Listing Reviews
- Property Tours
- Client Relations
- Microsoft Office
- Marketing and Advertising
- Open House Preparation
- Property Listing
Timeline
Realtor
RE/MAX Crest Realty
06.2023 - Current
Realtor
Century 21
04.2022 - 06.2023
Assisstant Manager
Bikini Village
11.2020 - 07.2021
Cosmetic Sales Associate
Lancome, Hudsons Bay
09.2014 - 10.2019
Sauder School of Business For Real Estate
University of British Columbia
Professional Global Makeup Artistry
Blanche McDonald Center
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