Melina Mroke

Surrey,BC

Summary

Positive and upbeat team player with clerical knowledge and hardworking mentality. Friendly, enthusiastic and able to consistently meet customer service satisfaction goals.

Overview

years of professional experience

Certification

Work History

Cashier

London Drugs

09.2019 - 06.2021

Helped customers complete purchases, locate items and join reward program
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and help with an efficient checkout
Assisted customers with product selection, sharing insights on makeup application and popular brands
Evaluated clients makeup preferences to create various customized product offerings.
Boosted sales through effective product knowledge of cosmetic trends.

Administrative Assistant

Allegra

06.2017 - Current

Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Executed record filing system to improve document organization and management.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered excellent customer service through timely responses to client inquiries, addressing concerns effectively, and building strong relationships.

Childcare Educator

Little Kitchen Academy

02.2023 - 10.2023

worked with kids from ages 3-18
Maintained safety and cleanliness by sterilizing equipment and surfaces.
Experience with working with kids that have different disabilities both physically and mentally
Communicated with children's guardians about daily activities, behaviors and related issues.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Communicated with parents and other staff about student progress

Education

Global Makeup

Blanche Macdonald

Vancouver, BC

University of The Fraser Valley

Abbotsford, BC

Skills

Team Player
Working well under Pressure
Filing
Organizing mail
Restocking supplies
Critical thinking

Answering incoming calls
Punjabi fluency
Critical thinking
Customer assistance
Cash register operations
Payment collection