Melina McGrath
Edmonton,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant E
Edmonton Public Schools
03.2017 - Current
- Providing administrative, clerical and reception support services
- Maintaining confidential student records
- Managing student information/running reports as required
- Registering new students
- Setting up progress reports, printing and uploading progress reports
- Receiving and distributing mail
- Retrieving, preparing and distributing accurate records of staff absences
- Providing first aid to students as required
- Organized and updated schedules for executives
- Organized and coordinated conferences and monthly meetings
- Answered high volume of phone calls and email inquiries
- Handled confidential and sensitive information with discretion and tact
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays
- Scheduled appointments and handled calenders for leadership
- Screened calls and emails and initiated actions to respond or direct messages for principals
Student Social Worker
Hazeldean Elementary
09.2022 - 04.2023
- Developing strong and positive relationships with students and families
- Providing compassionate mental health support and coaching for students from grades 1-6
- Assisting students with self-regulation and coping strategies
- Liaising with community resources
- Collaborating with administration, teachers, and educational assistants to assist in the overall success of students
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Educated clients and families on mental health, wellness and recovery topics
- Facilitated peer support groups to help clients connect with others
- Documented client progress and activities in accordance with agency policies and procedures
- Administered assessments to identify clients' needs and establish treatment plans
- Assisted clients in developing and setting realistic goals to promote positive change
- Facilitated group therapy sessions to help clients develop coping skills and improve communication
- Monitored clients' progress to adjust treatment plans accordingly
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Assisted clients in identifying community resources and connecting with appropriate services
The Mustard Seed
09.2021 - 04.2022
- Assisting referrals
- Helping referrals to find needed items such as clothing, winter wear, children’s items, and household items
- Maintaining a calm and compassionate demeanor with clients at all times
- De-escalating tense or potentially dangerous situations
- Assisting staff within city homeless shelters
- Providing resources to clients who may be experiencing homelessness, or are in transition to housing
- Interviewing clients to determine barriers and needs
- Counting and keeping track of items to stay within available limits
- Entering client information onto Google Sheets
- Managed time efficiently in order to complete all tasks within deadlines
- Strengthened communication skills through regular interactions with others
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Cultivated interpersonal skills by building positive relationships with others
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written
Education
Diploma - Social Work
MacEwan University
Edmonton, AB04.2023
Bachelor of Arts -
MacEwan University
Edmonton, AB2013
High School Diploma -
Eastdale Collegiate Institute
Toronto, ON06.2007
Skills
- Strong interpersonal, communication, and listening skills
- Detail-oriented
- Able to work well independently or within a team
- Quick and accurate typing proficiency
- Efficient under pressure
- Strong attention to detail
Timeline
Student Social Worker
Hazeldean Elementary
09.2022 - 04.2023
The Mustard Seed
09.2021 - 04.2022
Administrative Assistant E
Edmonton Public Schools
03.2017 - Current
Diploma - Social Work
MacEwan University
Bachelor of Arts -
MacEwan University
High School Diploma -
Eastdale Collegiate Institute