Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melina Mahmoudkalaei

Los Angeles

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Emperor Entertainment
10.2018 - 03.2025
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Restaurant Hostess

Emperor Entertainment
10.2018 - 03.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Server

Emperor Entertainment
10.2018 - 03.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor of Science - Architectural Engineering

Azad University
Iran-tehran
01-2016

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Team collaboration
  • Problem-solving skills
  • Customer service
  • Time management
  • Hospitality services
  • Multitasking and organization
  • Office supplies ordering
  • Appointment confirmation
  • Computer proficiency
  • Greeting and seating clients

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Front Desk Receptionist

Emperor Entertainment
10.2018 - 03.2025

Restaurant Hostess

Emperor Entertainment
10.2018 - 03.2025

Server

Emperor Entertainment
10.2018 - 03.2025

Bachelor of Science - Architectural Engineering

Azad University

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Melina Mahmoudkalaei