Melina Georgatsellos
Stouffville
Summary
A highly skilled professional with a strong background in case management, committed to making a meaningful impact. Demonstrates a proven ability to collaborate effectively with teams and adapt to evolving needs. Expertise in client assessment, resource coordination, and crisis intervention. Known for being reliable, results-oriented, and dedicated to achieving positive outcomes. Detail-driven with exceptional communication and project management capabilities. Adept at managing multiple tasks efficiently in fast-paced environments. Recognized for proactively identifying and addressing issues, with a focus on optimizing processes and supporting team objectives
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
CEDAR HEIGHTS
12.2020 - Current
- Offered key emotional support to special needs youth
- Applied clinical and behavioural knowledge to maintain safety during crisis moments
- Directed activities to promote growth in mental, emotional and educational areas
- Provided comprehensive assistance in multi-disciplinary environment
Server
St.Louis Bar and Grill
08.2019 - 02.2025
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Processing payments and handling cash and credit transactions
Assistant Manager
M BOUTIQUE
10.2018 - 02.2025
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Enforced company policies and procedures to strengthen operational standards across departments
- Directed and led employees, supervising activities to drive productivity and efficiency
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
CSR
Toronto Dominion Bank
06.2017 - 02.2025
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
Server/Trainer/Manager
Boston Pizza
10.2014 - 02.2025
- Operated POS terminals to input orders, split bills and calculate totals
- Led team in carrying out day-to-day tasks with customer service program in mind
- Provided exceptional service to high volume of daily customers
Teacher's Assistant
PLEASANTVILLE SCHOOL
10.2012 - 02.2025
- Assisted teachers with instruction and provided clerical support for diverse needs
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Supported teachers by preparing aid materials such as wall charts and hand-outs
Customer Service Representative
BUSHWOOD GOLF COURSE
07.2016 - 10.2019
- Set up and activated customer accounts
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Education
Child and Youth Care -
Durham College
Protection, Security And Investigation -
Durham College
High School Diploma -
Brother Andre Catholic High School
Bachelor of Arts - Child And Youth Care
Trent University
Oshawa, ON08-2024
Skills
- Advocacy
- Emotional support abilities
- Culturally sensitive
- Excellent communication skills
- Case documentation
- Strong work ethic
- Sales expertise
- Approachable
- Reliable
- Collaboration
- Teamwork
- Time Management
- Problem-solving
- Effective time management
Languages
Greek
Full Professional
Certification
- First Aid, CPR/AED Instructor Certification – American Red Cross
Timeline
Case Manager
CEDAR HEIGHTS
12.2020 - Current
Server
St.Louis Bar and Grill
08.2019 - 02.2025
Assistant Manager
M BOUTIQUE
10.2018 - 02.2025
CSR
Toronto Dominion Bank
06.2017 - 02.2025
Customer Service Representative
BUSHWOOD GOLF COURSE
07.2016 - 10.2019
Server/Trainer/Manager
Boston Pizza
10.2014 - 02.2025
Teacher's Assistant
PLEASANTVILLE SCHOOL
10.2012 - 02.2025
Protection, Security And Investigation -
Durham College
High School Diploma -
Brother Andre Catholic High School
Child and Youth Care -
Durham College
Bachelor of Arts - Child And Youth Care
Trent University
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