Summary
Overview
Work History
Education
Certification
Timeline
Generic

Melina DaSilva

Hamilton,Canada

Summary

A highly dedicated professional with over 10 years of experience delivering exceptional customer service, consistently earning positive feedback. Known for taking initiative and delivering results in a timely, efficient manner while demonstrating expertise in communication, customer retention, and account management. Adept at handling regular and law office administration tasks, including Microsoft Office proficiency, legal research, legal drafting, and case analysis.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Paralegal Student

Caramanna Friedberg
02.2024 - 04.2024
  • Improved office organization by implementing efficient filing systems and maintaining accurate records of all correspondence.
  • Maintained high levels of professionalism while managing sensitive client data according to strict confidentiality guidelines set out by the firm.
  • Attended court proceedings to gain firsthand experience of the judicial process.

Insurance Broker

Sussex Insurance
10.2021 - 10.2022
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.


Insurance Account Manager

Hub International
11.2019 - 10.2021
  • Assisted clients in finding the best plans and strategies, and negotiating the final deals
  • Negotiated favorable terms with underwriters on behalf of clients to secure competitive pricing and comprehensive coverage options.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.

Food and Beverage Supervisor

The Malcolm Hotel by CLIQUE
07.2018 - 10.2018
  • Responsible for resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations
  • Processed additional orders for food and beverages, ensuring satisfaction at every step
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.

Fine Dining Server

Elkhorn Resort (Ten Steakhouse/The Buffalo Bar)
10.2017 - 07.2018
  • Answered questions regarding menu items and ingredients and provide information regarding diet items and specials
  • Provided friendly, fast and accurate service resulting in great feedback and reviews from customers

Digital Marketing Manager

The Village Green Hotel
08.2016 - 08.2017
  • Prepared accurate reports on marketing campaign's overall performance for all departments within hotel
  • Collaborated with agencies and other vendor partners working closely with sales management to ensure success

Education

College diploma - Paralegal Studies

Academy Of Learning
Toronto, ON
04.2024

Web And Mobile Application Development Certificate - Web And Mobile Application Development

Npower
Toronto, None
01-2014

Certification

  • Paralegal Diploma, 2024
  • Registered Insurance Broker, 2019
  • Smart Serve, 2016
  • Web and Mobile Development, 2014

Timeline

Paralegal Student

Caramanna Friedberg
02.2024 - 04.2024

Insurance Broker

Sussex Insurance
10.2021 - 10.2022

Insurance Account Manager

Hub International
11.2019 - 10.2021

Food and Beverage Supervisor

The Malcolm Hotel by CLIQUE
07.2018 - 10.2018

Fine Dining Server

Elkhorn Resort (Ten Steakhouse/The Buffalo Bar)
10.2017 - 07.2018

Digital Marketing Manager

The Village Green Hotel
08.2016 - 08.2017

College diploma - Paralegal Studies

Academy Of Learning

Web And Mobile Application Development Certificate - Web And Mobile Application Development

Npower

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