Overview
Work History
Education
Skills
Languages
Timeline
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Melika Zaeem

Toronto,ON

Overview

8
8
years of professional experience

Work History

Cashier

Shoppers Drug Mart
Toronto, Ontario
11.2023 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accounted for cash, coupons, lottery transactions, and PC Optimum points with precision, demonstrating keen financial acumen.
  • Supported inventory management by restocking shelves and keeping track of inventory.
  • Processed returns and exchanges of merchandise, per store policies.

Shift Supervisor

Bulk Mine Candy Store
Toronto, Ontario
05.2021 - 06.2023
  • Completed store opening and closing procedures and cash handling.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Resolved customer complaints promptly.
  • Oversaw daily store operations, including inventory control and merchandising.
  • Ensured store standards were maintained to support sales objectives.

Beauty Specialist

Safir Cosmetics
Tehran, Iran
06.2018 - 08.2020
  • Provided personalized cosmetic consultations and recommendations to clients, ensuring an exceptional customer experience.
  • Demonstrated expert knowledge of skincare, makeup, and fragrance products, advising customers on suitable products for their skin type and concerns.
  • Managed stock levels for cosmetics, ensuring shelves were well-stocked and visually appealing by following merchandising guidelines.
  • Maintained a clean and organized cosmetics counter, ensuring all testers and samples were hygienically stored and regularly replenished.

Flower Designer

Zaeem Flowers
Tehran, Iran
04.2016 - 06.2018
  • Designed and created custom bouquets, centerpieces, and floral arrangements based on customer preferences.
  • Delivered exceptional customer service by providing product recommendations, care tips, and arranging same-day deliveries.
  • Handled customer complaints and issues with professionalism, resolving problems quickly to maintain customer satisfaction and repeat business.

Education

BBA - Accounting

University of Toronto
Toronto, ON
06-2024

Skills

  • Customer Service
  • Product Knowledge (Cosmetics, Skincare, or Pharmaceuticals)
  • Cash Handling & POS Systems
  • Sales and Upselling
  • Inventory Management
  • Merchandising & Display Creation
  • Time Management
  • Team Collaboration
  • Problem Solving
  • Attention to Detail
  • Communication Skills

Languages

farsi
Native/ Bilingual
English
Professional
Turkish
Limited

Timeline

Cashier

Shoppers Drug Mart
11.2023 - 05.2024

Shift Supervisor

Bulk Mine Candy Store
05.2021 - 06.2023

Beauty Specialist

Safir Cosmetics
06.2018 - 08.2020

Flower Designer

Zaeem Flowers
04.2016 - 06.2018

BBA - Accounting

University of Toronto

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Melika Zaeem