Melika Zaeem
Toronto,ON
Overview
8
8
years of professional experience
Work History
Cashier
Shoppers Drug Mart
Toronto, Ontario
11.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Accounted for cash, coupons, lottery transactions, and PC Optimum points with precision, demonstrating keen financial acumen.
- Supported inventory management by restocking shelves and keeping track of inventory.
- Processed returns and exchanges of merchandise, per store policies.
Shift Supervisor
Bulk Mine Candy Store
Toronto, Ontario
05.2021 - 06.2023
- Completed store opening and closing procedures and cash handling.
- Assigned tasks to team members based on their strengths and skill sets.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Resolved customer complaints promptly.
- Oversaw daily store operations, including inventory control and merchandising.
- Ensured store standards were maintained to support sales objectives.
Beauty Specialist
Safir Cosmetics
Tehran, Iran
06.2018 - 08.2020
- Provided personalized cosmetic consultations and recommendations to clients, ensuring an exceptional customer experience.
- Demonstrated expert knowledge of skincare, makeup, and fragrance products, advising customers on suitable products for their skin type and concerns.
- Managed stock levels for cosmetics, ensuring shelves were well-stocked and visually appealing by following merchandising guidelines.
- Maintained a clean and organized cosmetics counter, ensuring all testers and samples were hygienically stored and regularly replenished.
Flower Designer
Zaeem Flowers
Tehran, Iran
04.2016 - 06.2018
- Designed and created custom bouquets, centerpieces, and floral arrangements based on customer preferences.
- Delivered exceptional customer service by providing product recommendations, care tips, and arranging same-day deliveries.
- Handled customer complaints and issues with professionalism, resolving problems quickly to maintain customer satisfaction and repeat business.
Education
BBA - Accounting
University of Toronto
Toronto, ON06-2024
Skills
- Customer Service
- Product Knowledge (Cosmetics, Skincare, or Pharmaceuticals)
- Cash Handling & POS Systems
- Sales and Upselling
- Inventory Management
- Merchandising & Display Creation
- Time Management
- Team Collaboration
- Problem Solving
- Attention to Detail
- Communication Skills
Languages
farsi
Native/ Bilingual
English
Professional
Turkish
Limited
Timeline
Cashier
Shoppers Drug Mart
11.2023 - 05.2024
Shift Supervisor
Bulk Mine Candy Store
05.2021 - 06.2023
Beauty Specialist
Safir Cosmetics
06.2018 - 08.2020
Flower Designer
Zaeem Flowers
04.2016 - 06.2018
BBA - Accounting
University of Toronto