Melika Tehrani
North York,Ontario
Summary
Dedicated and results-oriented with a proven background in delivering friendly and knowledgeable service and Eight years of experience in the retail and service industry, I excel in creating positive client experiences by identifying needs and recommending tailored beauty solutions. Possessing excellent verbal and written communication skills, I am adept at influencing business partners at all levels. Committed to ongoing training and development, I actively seek to enhance my product knowledge and contribute to the success of the team. Known for operational excellence, I am proficient in inventory control and compliance with sampling policies. A flexible and customer-focused professional, I am prepared to contribute to the success of Sephora by providing outstanding service and driving operational efficiency.
Overview
9
9
years of professional experience
Work History
Cashier
Tehran Supermarket
10.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Tallied cash drawer at beginning and end of each work shift.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Customer Service Representative
Bahoo Caviar
09.2018 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes. Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
Customer Service Cashier
Body Spinner
06.2014 - 07.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
MBA - Marketing Management - Sales Skills
Pouyandegan
Tehran, Iran02.2015
High School Diploma -
Behpooyan Allameh
Tehran, Iran06.2009
Skills
- Customer Service: Friendly and knowledgeable client service
Client needs assessment and product recommendation
- Communication: Excellent verbal and written communication
Effective product knowledge communication
- Sales and Product Knowledge: 8 years retail/service industry experience
In-depth knowledge of Beauty areas
- Training and Development: Successful brand training for team members
Proactive pursuit of additional product knowledge
- Operational Excellence: Cashier proficiency and compliance
Inventory control and issue communication
Participation in shortage/loss reduction programs
- Flexibility and Availability: Flexible work schedule (days, nights, weekends)
Adaptability in handling varied tasks
- Team Collaboration: Effective collaboration within a team
Cross-training of team members
- Cash Handling: Proficient in cashier functions
Knowledgeable about point-of-sale systems
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Cashier
Tehran Supermarket
10.2022 - 11.2023
Customer Service Representative
Bahoo Caviar
09.2018 - 06.2022
Customer Service Cashier
Body Spinner
06.2014 - 07.2018
MBA - Marketing Management - Sales Skills
Pouyandegan
High School Diploma -
Behpooyan Allameh
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