Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melika Tafreshi

Toronto,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

180 Smoke
05.2024 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

SLR/assistant Manager

Softmoc
10.2022 - 11.2024
  • Customer service, cashier, merchandising, managing staff, managing store
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Developed strong working relationships with staff, fostering positive work environment
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Maintained clean, safe, and organized store environment to enhance customer experience
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Manage to get over 50 online orders done per day
  • Supervised day-to-day operations to meet performance, quality and service expectations

Supervisor, Customer Service ,cook

Fresh Burger
06.2020 - 10.2022
  • Supervising other employees, time management, checking quality of food and packaging , checking resumes and interviewing chosen candidates
  • Achieved results by working with staff to meet established targets
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Evaluated employee performance and coached and trained to improve weak areas
  • Manage to get over 100 orders done per day
  • Solicited customer feedback to identify and improve on areas of weakness
  • Led major initiatives within department that drove innovation or addressed critical business challenges

Server / Cashier

Diyako cafe
08.2021 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
  • Answered customers' questions, recommended items, and recorded order
  • Information
  • Lifted up to 25 pounds at once and used forklift to move heavier loads

Beauty Boutique

Shoppers Drug Mart
10.2021 - 01.2022
  • Provided exceptional service and support to customers.
  • Organized visually appealing merchandise displays that attracted customer attention and boosted sales potential.
  • Handled cash register transactions accurately, maintaining financial integrity within boutique setting.
  • Built loyal client base through exceptional customer service and follow-up communication.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Sale up to 700$ per day as co-op worker

Education

Ilc Tvo
Online
12-2026

High School Diploma -

Yorkdale Adult School
Yorkdale

Skills

  • Excellent interpersonal and communication skills
  • Bi-lingual in English and Persian
  • Excellent Leadership and ability to take Initiative
  • Able to work well both independently and within team setting
  • Punctual, organized and able to manage multiple tasking
  • Compassionate and empathetic demeanor
  • Exceptional organizational skills
  • Proficient in multitasking and prioritizing tasks
  • Exemplary professional conduct and communication
  • Smart serve certificated

Languages

Persian
Native or Bilingual

Certification

smart serve

Timeline

Sales Associate

180 Smoke
05.2024 - Current

SLR/assistant Manager

Softmoc
10.2022 - 11.2024

Beauty Boutique

Shoppers Drug Mart
10.2021 - 01.2022

Server / Cashier

Diyako cafe
08.2021 - 09.2022

Supervisor, Customer Service ,cook

Fresh Burger
06.2020 - 10.2022

Ilc Tvo

High School Diploma -

Yorkdale Adult School

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Melika Tafreshi